India Presnell
Petersburg,FL
Summary
Experienced, enthusiastic, and dedicated individual with track record of success across a wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills leveraged to see complex projects through to completion. Experienced in all aspects of project management, strategy, and finance. Hardworking, trustworthy, and eager to work for a company at which I can strengthen my risk and compliance background and skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Consultant
Guidehouse, Inc.
08.2021 - Current
- Provide custom solutions and other miscellaneous support based upon clients' strict requirements and varying needs.
- Prioritize projects and project tasks depending upon key milestones and deadline dates.
- Troubleshoot issues by understanding the issues, diagnosing root causes, and coming up with effective solutions.
- Identify business issues through careful collaboration with key stakeholders.
- Support projects by scheduling and leading meetings with different workstreams and facilitating communication between all involved stakeholders.
- Monitor and managed staff performance to attain target metrics both individually and team unit.
- Develop and implemented training initiatives for new hires.
- Facilitate streamlined projects with varying subject matters: mergers and acquisitions, disputes procedure review, tradeline testing, bankruptcy and charge-off credit data furnishing, data analytics testing, general policies and procedures review, and regulatory and risk gap assessments.
Specialist - Correspondence Representative
Charles Schwab & Co., Inc.
05.2020 - 08.2021
- Assisted clients with any need from general account servicing and tax questions to long-term investing and day/swing trading through written channels.
- Educated clients on IRS rules and regulations, SEC trading regulations, how to apply charting to their investment decisions, etc.
- Developed written communication skills: able to explain complex and detailed topics clearly and concisely over written word.
- Placed trades over chat: with heightened risk that comes with communicating with clients through chat and e-mail channels, only 1 or 2 individuals per team are authorized to place trades over Schwab’s eServices channels in client accounts.
- Led eServices Social Committee.
- Used to keep teams from across the US engaged and connected with one another.
- Organized many virtual “gatherings” and other activities to keep engagement high with my team through working from home.
- Coordinated virtual team dinners, spotlight recognition once a month for a representative that had a client interaction that stood out, etc.
- Received multiple points of recognition from the director of the business unit regarding my efforts in keeping the team engaged.
- Compiled complaints to file with FINRA in compliance with regulatory requirements.
- Achieved and exceeded career metrics.
- Had consistently exceptional interactions with clients and corresponding client feedback.
- Perfect Overall Client Satisfaction Score multiple quarters in 2020 through receiving an unprecedented amount of client requests.
- Fantastic ability to relate to clients and understand their spoken and unspoken needs.
Licensed Brokerage Service Representative
Charles Schwab & Co., Inc.
06.2019 - 05.2020
- Assisted clients with any need from general account servicing and tax questions to long-term investing and day/swing trading.
- Educated clients on IRS rules and regulations, SEC trading regulations, how to apply charting to their investment decisions, etc.
- Placed trades for clients on their behalf.
- Led correspondence on multiple team outings and team competitions (Schwolidays, neighbor-hooding decoration competitions, Schwab cart parades, etc.).
- Studied for and passed 3/3 licensing exams on the first attempt (SIE, Series 7, Series 63).
- Developed problem-solving skills, interpersonal communication skills, and time management skills.
- Achieved and exceeded career metrics throughout my time at Schwab.
Operational/Enterprise Risk Management Intern
Flagstar Bank
05.2017 - 08.2017
- Offered a full-time position less than 3 weeks from my first day as an intern.
- Contributed to the Model Risk Team through model risk validation, model risk testing, risk model formation, and risk model development.
- Created a Jaro-Winkler Model to test names for OFAC screening.
- Presented to senior executives at the bank on a weekly basis.
- Assisted with issue management, issue validation, and issue mapping.
- Reviewed risk and control assessments and testing.
- Involved in the Enterprise Risk Management Committee and Operational Risk Management Committee - administrative duties, general organization and preparation, note taking/secretary duties, follow-up.
- Created organizational tools for the Integrated Assurance Council (IAC).
Education
Bachelor of Science - Finance
Florida State University
Tallahassee, FL05.2019
Skills
- Outstanding time-management, problem-solving, and project management skills
- Highly developed writing and proofreading along with exceptionally strong communication and presentation skills
- Emotionally perceptive and amiable
- Adept with Microsoft Office Suite (Advanced Excel and PowerPoint skills)
- Received a minor in Psychology/Behavioral Finance at Florida State University
- Semester at Sea Spring 2018 Voyage
- Selected as 1 of 400 students out of thousands of applicants to circumnavigate the globe (15 countries)
- Received immeasurable exposure to international businesses and individuals
- Attended the Bloomberg Hong Kong HQ Seminar
Certification
- FINRA Securities Industry Essentials (SIE): tests knowledge of fundamental securities industry information including product types and associated risk, the structure of markets, regulatory agencies and their functions, and prohibited practices of the industry
- FINRA Series 7: tests competency to perform required functions of a registered representative including: sale and regulation of corporate securities, municipal bonds, variable annuities, direct participation programs (DPPs), options, certificates of deposit (CDs), and government securities
- FINRA Series 63: tests the ability of a registered representative to solicit orders for any security type in any state in the United States of America
Timeline
Senior Consultant
Guidehouse, Inc.
08.2021 - Current
Specialist - Correspondence Representative
Charles Schwab & Co., Inc.
05.2020 - 08.2021
Licensed Brokerage Service Representative
Charles Schwab & Co., Inc.
06.2019 - 05.2020
Operational/Enterprise Risk Management Intern
Flagstar Bank
05.2017 - 08.2017
Bachelor of Science - Finance
Florida State University
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