India Reynolds
Washington,DC
Summary
Accomplished leader with a versatile background in restaurant and security operations. Known for effective time management and strong customer relations skills, ready to drive operational excellence and enhance team performance.
Overview
10
10
years of professional experience
Work History
Restaurant Supervisor Crazy Crab
India Reynolds
02.2022 - Current
- Supervised daily restaurant operations to ensure high service standards and guest satisfaction.
- Trained and mentored staff on best practices for food safety and customer service excellence.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Implemented efficient scheduling processes to optimize labor costs while maintaining service levels.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Resolved customer complaints promptly, enhancing overall dining experience and fostering repeat business.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Developed training materials focused on operational procedures, promoting consistency across shifts.
- Supervised daily restaurant operations, ensuring compliance with health and safety standards.
- Developed training materials to improve onboarding processes for new employees.
- Coordinated scheduling of staff to meet peak service demands effectively.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Licensed Security Supervisor
Andy Frain Security
02.2025 - 08.2026
- Supervised security personnel to ensure compliance with safety protocols and client requirements.
- Coordinated incident response efforts, ensuring timely communication with local law enforcement when necessary.
- Conducted regular site assessments to identify vulnerabilities and recommend improvements in security measures.
- Established and maintained relationships with clients to understand their security needs and improve service delivery.
- Conducted regular patrols of the facility to detect and deter security threats.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Coordinated with security personnel or other departments to establish the safety of visitors and staff.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Enhanced team's response time to security incidents by implementing a streamlined communication protocol.
- Improved effectiveness of surveillance systems by overseeing upgrade of security cameras and monitoring equipment.
- Coordinated security operations during high-profile events, ensuring a safe environment for attendees and participants.
- Conducted regular security audits, significantly improving safety and security protocols within the facility.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Ensured team compliance with security protocols and appearance standards. with security protocols and appearance standards.
- Coordinated protective service operations with other emergency response agencies.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Led weekly briefings with staff to discuss protocol updates, incident reviews, and performance feedback.
- Monitored surveillance systems to detect suspicious activities and initiate appropriate responses promptly.
- Developed and implemented training programs for new security staff, enhancing operational effectiveness.
Assistant Manager
Jimmy John's Gourmet Sandwiches
07.2016 - 03.2019
- Implemented process improvements that enhanced workflow efficiency and reduced order preparation times.
- Coordinated inventory management, monitoring stock levels and placing orders to prevent shortages.
- Trained new team members on operational procedures and food safety standards to maintain compliance.
- Assisted in managing daily operations, ensuring efficient sandwich preparation and customer service quality.
- Resolved customer complaints effectively, enhancing overall satisfaction and fostering repeat business.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Led daily operations, ensuring efficient workflow and exceptional customer service standards.
- Trained and mentored staff on sandwich preparation and food safety protocols.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Friendship Collegiate
Friendship Collegiate Public Charter School05-2008
High School Diploma -
Friendship Collegiate Public Charter High School
4035 Minnesota Ave N.E.06-2008
Skills
- Inventory management
- Team leadership
- Customer service
- Customer relations
- Operational efficiency
- Decision-making
- Problem-solving
- Client relations
Timeline
Licensed Security Supervisor
Andy Frain Security
02.2025 - 08.2026
Restaurant Supervisor Crazy Crab
India Reynolds
02.2022 - Current
Assistant Manager
Jimmy John's Gourmet Sandwiches
07.2016 - 03.2019
High School Diploma -
Friendship Collegiate Public Charter High School
High School Diploma -
Friendship Collegiate