INDIA RODRIGUEZ
Houston,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Progressive Insurance
05.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
Customer Service Agent
Alorica
08.2022 - 04.2023
- Accomplished over 75+ high volumes of inbound calls every day by maneuvering through various programs and screens
- Collected premiums on or before effective date of coverage
- Calculated over 45+ quotes per day and educated potential customers on insurance options praised by management for excellent service.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Case Manager
Elemy Autism Care
03.2020 - 08.2022
- Conducted 15+ assessments per week using excellent interpersonal skills to determine individual needs and developed personalized care plan to address stated objectives
- Sent eligibility requests to ensure effective coverage for treatment plans
- Used critical thinking to break down problems, evaluate solutions and make decisions while managing multiple tasks
- Provided effective customer service skills while educating families on their benefits based upon treatment needs.
Education
Master Of Business: Human Resources Management -
Southern New Hampshire University
Bachelor Of Science: Psychology in Applied Behavior Analysis -
Purdue Global University
01.2023
Skills
- Problem Solving
- Time Management
- Communication Skills
- Advanced Computer Skills
- Conflict Management
- Customer Service
- Analytical Thinking
- Adaptability
- Customer Relations
- Call center experience
Timeline
Customer Service Specialist
Progressive Insurance
05.2023 - Current
Customer Service Agent
Alorica
08.2022 - 04.2023
Case Manager
Elemy Autism Care
03.2020 - 08.2022
Master Of Business: Human Resources Management -
Southern New Hampshire University
Bachelor Of Science: Psychology in Applied Behavior Analysis -
Purdue Global University
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