India Rodriguezchomicki
Madison,WI
Summary
Professional call center operator with solid experience in managing high-volume inbound and outbound calls. Skilled in effective communication, problem-solving, and customer service. Strong focus on teamwork and adaptability to meet changing demands. Reliable and results-driven with knack for multitasking and maintaining composure under pressure.
Mental health professional with extensive background in therapeutic care and patient support. Known for effective collaboration and adaptability in dynamic healthcare settings. Focused on delivering compassionate care and fostering positive, team-oriented environment.
Overview
8
8
years of professional experience
Work History
Operator
QPS Employment
Madison, WI
08.2025 - Current
- Managed high-volume inbound calls, ensuring accurate message delivery and prompt response times.
- Trained new operators on call handling procedures and customer service protocols.
- Implemented process improvements to enhance call routing efficiency and reduce wait times.
- Maintained detailed records of client interactions using CRM software for tracking purposes.
- Resolved customer inquiries and concerns effectively, fostering positive client relationships.
- Collaborated with team members to develop best practices for quality assurance in call handling.
Mental Health Technician
Rogers Behavioral Health
Oconomowoc, WI
05.2018 - 01.2024
- Assisted residents with daily living activities, fostering
- Monitored patient behaviors and mental health conditions to ensure safety and well-being.
- Assisted in the implementation of individualized treatment plans, promoting therapeutic interventions.
- Provided compassionate care to patients, ensuring comfort and addressing daily needs.
- Assisted nursing staff with medical procedures, promoting patient safety and adherence to protocols.
- Monitored vital signs and reported changes to healthcare team for timely intervention.
- Maintained accurate patient records, enhancing communication among caregivers and improving care continuity.
Education
Bachelor of Science - Nursing
MATC
Milwaukee, WI05-2028
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
Timeline
Operator
QPS Employment
08.2025 - Current
Mental Health Technician
Rogers Behavioral Health
05.2018 - 01.2024
Bachelor of Science - Nursing
MATC