India Shaw
Novant Health, Inc
Charlotte,NC
1
Certification
2
years of professional experience
Compassionate Medical Assistant experienced in patient scheduling, vital sign monitoring, and HIPAA compliance. Enhanced patient experiences and supported healthcare providers through effective communication and organizational skills. Adapted quickly to new procedures in Family Medicine, ensuring efficient patient care and operational success.
Work History
Medical Assistant
10 Months- Assisted in patient intake and registration processes, ensuring accurate information collection.
- Prepared examination rooms and medical equipment for various procedures, promoting a clean environment.
- Supported healthcare providers during patient examinations, enhancing workflow efficiency.
- Managed electronic health records, maintaining confidentiality and accuracy of patient information.
- Educated patients on medication usage and follow-up care, improving compliance with treatment plans.
- Performed routine laboratory tests and specimen collection, adhering to safety protocols.
- Coordinated appointment scheduling and follow-ups, optimizing clinic operations for better patient flow.
- Developed strong relationships with patients, providing compassionate support during visits.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Medical Assistant Student Intern
6 Months- Administered vaccinations and medication under supervision, adhering to safety protocols.
- Assisted healthcare professionals in patient examinations and treatments, ensuring efficient workflow.
- Maintained accurate patient records using electronic health record (EHR) systems for data integrity.
- Coordinated patient appointments, optimizing clinic schedules to minimize wait times.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid the physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate a patient-focused, engaging, and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in the office.
- Provided support during minor surgical procedures, resulting in a safer environment for patients and staff alike.
- Gained valuable hands-on experience through daily interactions with patients, medical staff, and administrative personnel.
- Obtained vital signs for each patient as part of routine assessment procedures, ensuring accurate data collection for further evaluation.
Education
High School Diploma
CCMA
Skills
Direct patient care
EMR / EHR
Patient communication
Specimens collection and processing
Immunization administration
EHR management
Procedure assistance
Medical terminology knowledge
HIPAA compliance
Customer service
CPR
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS- Basic Life Support
Timeline
Medical Assistant
Novant Health, Inc
10.2025 - CurrentRead More
Medical Assistant Student Intern
Reserve Health
01.2025 - 07.2025Read More
Mallard Creek High School
High School Diploma
Read More
Stepful
CCMA
Read More