India Smith
Montgomery,AL
Summary
Dynamic and reliable professional with a diverse background in healthcare support, retail management, administrative operations, and customer service. Proven expertise in assisting physical therapists with patient care, guiding therapeutic exercises, documenting progress, and enhancing clinical workflow efficiency. Exceptional communication, organizational, and multitasking skills, complemented by experience in school-based administrative tasks and leadership roles. Committed to fostering patient-centered environments that prioritize efficiency and professionalism in both educational and healthcare settings.
Overview
5
5
years of professional experience
Work History
Online Personal Shopper
Walmart
06.2024 - 11.2025
- Developed personalized shopping experiences based on customer preferences and feedback.
- Enhanced inventory management by organizing product selections for efficient order fulfillment.
- Mentored new team members on best practices for online shopping processes and customer service techniques.
- Analyzed sales trends to optimize product recommendations and improve customer satisfaction rates.
Physical Therapy Aide Intern
Phoenix Physical Therapy
07.2024 - 02.2025
- Maintained and organized therapy equipment, ensuring readiness for daily sessions.
- Supported patients during exercises, promoting safety and correct technique adherence.
- Documented patient progress and reported findings to supervising therapists accurately.
Manger in Training
Hibbett Sports
01.2021 - 04.2024
- Supervised daily store operations, including sales floor management, team performance, and customer satisfaction.
- Promoted merchandise and sales strategies to achieve and exceed monthly revenue targets.
- Handled daily cash management, register operations, deposits, and secure financial transaction with accuracy.
- Trained and mentored staff on product knowledge and sales techniques to enhance team effectiveness.
Administrative Assistant
AUM Federal Work Study
06.2023 - 08.2023
- Managed scheduling and calendar coordination for executives, optimizing time management.
- Developed and maintained filing systems, ensuring quick access to critical documents.
- Assisted in preparing reports and presentations, enhancing communication effectiveness.
- Handled incoming correspondence and inquiries, providing timely responses to stakeholders.
Customer Service Representative
ASK Telemarketing
08.2020 - 02.2021
- Assisted customers by answering inquiries, processing requests, and resolving issues professionally.
- Routed calls accurately while following protocols and maintaining data confidentiality.
- Utilized communication and problem-solving skills to provide solutions and ensure customer satisfaction.
- Managed high call volumes while ensuring quality service and customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Kinesiology
Auburn University At Montgomery
Montgomery, AL12-2024
American Red Cross -
CPR/AED & First Aid
09-2024
Skills
- Customer Service Expertise
- Staff Leadership & Team Building
- Office administration
- Computer skills
- Scheduling
- MS Office Proficiency
- Patient communication
- Appointment scheduling
Timeline
Physical Therapy Aide Intern
Phoenix Physical Therapy
07.2024 - 02.2025
Online Personal Shopper
Walmart
06.2024 - 11.2025
Administrative Assistant
AUM Federal Work Study
06.2023 - 08.2023
Manger in Training
Hibbett Sports
01.2021 - 04.2024
Customer Service Representative
ASK Telemarketing
08.2020 - 02.2021
Bachelor of Science - Kinesiology
Auburn University At Montgomery
American Red Cross -
CPR/AED & First Aid