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Senior Product Manager | Product Lead
Remote, United States,CA
Summary
Dynamic Senior Product Manager with over 10 years of experience in leading technical product development and systems design, specializing in customer support platforms, large-scale data analysis, and engineering collaboration. Proven track record in driving product roadmaps, prioritization frameworks, and aligning cross-functional teams to develop innovative technology solutions. Adept at leading product discovery, conducting customer insights research, and working closely with engineering to deliver exceptional user experiences. Experienced in systems integration, data architecture, and applying emerging technologies such as AI and machine learning to solve business challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Product Manager
Charles Schwab & Co
Los Angeles , California
05.2022 - Current
- Led cross-functional teams in performing comprehensive security assessments, security design reviews, and risk analysis for enterprise-level projects, improving system security by 30%.
- Manage product backlog, prioritize work, and align business goals with technology teams, developing epics and user stories to optimize product delivery.
- Collaborate with engineering teams to define product roadmaps and system designs, ensuring products are thoroughly tested, launched, and successfully adopted.
- Apply data analysis using SQL and machine learning algorithms to enhance product capabilities and provide valuable insights for business and technology decisions.
- Spearheaded initiatives in low-level security, cloud security, and open-source security protocols, ensuring compliance with industry standards across 100+ products.
Technical Product Manager
Delta Air Lines, Inc
Dallas , TX
08.2018 - 05.2022
- Conducted security engineering efforts to protect network infrastructure, reducing security breaches by 15%.
- Performed hands-on coding in Python and Java, ensuring secure product development and design integrity across 12 major platforms. the design and development of internal support platforms, improving response times and user experience for millions of Delta customers.
- Worked closely with engineers and cross-functional teams to integrate internal systems and develop data architectures that consumed and exposed data from multiple sources.
- Led product discovery initiatives, applying design thinking and experiment creation methods to test new customer support solutions.
- Developed strategic roadmaps to guide product iterations, applying prioritization frameworks and empathy mapping to ensure user-centric outcomes.
- Applied technical knowledge in Java, Python, and SQL to troubleshoot system issues and enhance platform performance.
Product Manager
Regions Bank
Houston , TX
12.2014 - 08.2018
- Directed product management efforts for multiple technical solutions, aligning system design with business needs and ensuring scalability and performance.
- Managed end-to-end product delivery for financial solutions, including detailed systems design, testing, and launch communication with stakeholders.
- Integrated internal and external systems to streamline data architecture and improve efficiency for end-users.
- Led data-driven decision-making processes, analyzing large datasets using SQL to drive both business and technology improvements.
- Collaborated with technical leadership to design and enhance security infrastructure, optimizing security while balancing performance and reliability, leading to a 25% increase in system efficiency
Education
Bachelor of Science -
01.2024 - 04.2024
- Honoree of Summa Cum Laude
- Dean's List 2015-2017
Skills
Product Management & Systems Design
Affiliations
Product Management Institute (PMI)
Cloud Native Computing Foundation (CNCF)
Certification
Certified Scrum Product Owner (CSPO)
Languages
English
Native or Bilingual
Timeline
Jackson State University - Bachelor of Science,
01.2024 - 04.2024
Senior Product Manager - Charles Schwab & Co
05.2022 - Current
Technical Product Manager - Delta Air Lines, Inc
08.2018 - 05.2022
Certified Scrum Product Owner (CSPO)
06-2018
Product Manager - Regions Bank
12.2014 - 08.2018
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