INDIA TAYLOR
Arlington,TX
Summary
Exceptional Customer Service Specialist. Highly Intelligent and adaptable to any situation. Exceptionally dependable and detail-oriented with a stellar record of workplace improvements and accomplishments. Able to function well as a team member or independently. Goal is to secure a position with a successful, well-established organization that will enable growth professionally while contributing to the company's goals. Reliable Credit Card Specialist providing dedicated customer service to clients. Highly organized and skilled in identifying fraudulent activity and protecting customer information.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Escrow Expert
CoreLogic
05.2023 - Current
- Assisted in training new team members on escrow process specifics, enhancing overall department efficiency.
- Maintained up-to-date knowledge on ever-changing regulations within the escrow and real estate industries, ensuring full compliance at all times.
- Provided outstanding customer service to clients, fostering strong relationships and repeat business.
- Conducted thorough audits of escrow files, identifying discrepancies and rectifying them promptly.
Credit and Collection Analyst
ICONICZ SOLUTIONS
04.2015 - 09.2023
- Maintained product details and protocols to comply with contracts and disclosures
- Completed and processed write-off and close-out packages to ascertain accuracy of entries and credits
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing
- Generated reporting to aid leadership with information to determine future credit card goals
- Researched and resolved customer complaints and disputes related to credit card accounts
- Implemented strategies to reduce risk of credit card fraud and identity theft
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
Credit Card Specialist
Target
11.2022 - 04.2023
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
Loan Specialist
Dovenmuehle Mortgage, Inc
11.2022 - 03.2023
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Liaised closely with other departments such as collections and legal teams when necessary to expedite resolution of problematic accounts.
- Collaborated with underwriters to ensure accurate evaluation of creditworthiness and risk assessment.
Loan Processor
GoodLeap
07.2020 - 11.2022
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Enumerator/Census Taker
U.S Department of Treasury
05.2020 - 12.2020
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
- Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
Benefits Advisor
North Texas Area Community Health Centers
12.2019 - 03.2020
- Provided expert guidance during benefit plan design reviews, resulting in optimized offerings for the workforce.
- Enhanced employee satisfaction by effectively addressing benefit inquiries and providing timely resolutions.
- Implemented an online benefits management system that streamlined administrative tasks while improving access to information for both employees and administrators.
- Ensured accuracy in benefits administration by diligently maintaining up-to-date records for all employees.
Education
Associate of Science - Telecommunications, Business Management
Louisiana State University
High School Diploma -
Tara High School
Skills
- Chargeback Consultant
- Trace delinquent customers
- Troubleshoot service issues
- Service accounts
- Customer complaint handling
- Customer relationship building
- Service optimization
- Live Chat
- Technical Support
- Help Desk
- Software Troubleshooting
- Customer service excellence
- Office Management
- Operating Systems
- Salesforce
- IT Support
- SAAS
- User Interface (UI)
- Remote Access Software
- Search Engine Optimization (SEO)
- VMWare
- SQL
- Linux
- Credit decisions
- MS Office
- Risk management
- Financial services
- Loan applications
- Data verification
Certification
- OSHA General Industry Safety and HealthFirst Aid
- Transportation Worker Identification Credential (TWIC)PresentCertified Safety ProfessionalOSHA 10
Authorized To Work
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Escrow Expert
CoreLogic
05.2023 - Current
Credit Card Specialist
Target
11.2022 - 04.2023
Loan Specialist
Dovenmuehle Mortgage, Inc
11.2022 - 03.2023
Loan Processor
GoodLeap
07.2020 - 11.2022
Enumerator/Census Taker
U.S Department of Treasury
05.2020 - 12.2020
Benefits Advisor
North Texas Area Community Health Centers
12.2019 - 03.2020
Credit and Collection Analyst
ICONICZ SOLUTIONS
04.2015 - 09.2023
Associate of Science - Telecommunications, Business Management
Louisiana State University
High School Diploma -
Tara High School
Similar Profiles
Ashley KnappAshley Knapp
Data Acquisition Coordinator at CoreLogicData Acquisition Coordinator at CoreLogic
Lysa PowellLysa Powell
Credentialing Specialist at CoreLogicCredentialing Specialist at CoreLogic
Brandon BerkhouseBrandon Berkhouse
Business Analyst at CoreLogicBusiness Analyst at CoreLogic
ALLYSON REYNOLDSALLYSON REYNOLDS
Marketing Creative Suite Manager at CoreLogicMarketing Creative Suite Manager at CoreLogic
Michael MandujanoMichael Mandujano
Janitor at WhiteDove Janitorial SVCJanitor at WhiteDove Janitorial SVC