Jake Jenkins

Advisor and SME on Risk Strategies & Metrics, Due Diligence & KYC/AML, and Payment Operations

• Develop SOPs and leverage tools for Disputes to reduce response time and increase decision favorability
• Develop KYC/AML processes and appropriate tools for Due Diligence (CDD/EDD), lowering friction
• Guide Cross-Team functionality, ensuring transaction experience is seamless, transparent, and compliant with card brands to lower instances of disputes

● Guided team on transaction flow design to avoid disputes; ensured invoices, descriptors, and disclosures were compliant with card brand standards.

● Lowered cumulative CHB rate from .92% to .6%

● Monitored key metrics to improve chargeback, refund, and decline ratios.

● Advised on the implementation of fraud prevention tools, including Kount.

●Conducted merchant underwriting to validate applications, ensuring compliance with KYC/AML banking requirements and mitigating credit risk on over 800 accounts.

● Provided personalized dispute support to enterprise clients, mitigating risk for high-value accounts. Lowered individual CHB rates from 3% to under 1%

● Developed and implemented KYC/AML policies and underwriting procedures, contributing to successful audits by Fiserv, CFSB, and WorldPay.

● Leveraged tools including G2, LexisNexis, TINCheck, Plaid, TransUnion, GIACT, and Ethoca for enhanced risk assessment and compliance. Conducted merchant underwriting to validate applications, ensuring compliance with KYC/AML banking requirements and mitigating credit risk.

● Led efforts to conduct KYC/AML on over 10,000 Users

● Offered guidance on OFAC/SDN sanctions screening, risk exposure, and escalation processes.

● Liaised with vendors and banking partners to ensure compliance.

In this advisory role, responsibilities surrounded ensuring all merchant banking operations were compliant with Card Brand and Banking Regulations and protecting the security of daily large-scale transactions.

● Reduced chargeback rate from ~5% down to ~1%, enabling eligible charges to grow from $300K per week to $800K+ per week.

● Spearheaded response process to address fraudulent chargeback claims, intervening with evidence of services rendered.

● Instituted a 100% refund guarantee and cut refund processing time to 72 hours, drastically impacting

chargeback decrease.

● Implemented system to automated refunds for bank-initiated fraudulent transaction alerts

● Provided sales team training on topics including virtual terminal usage, payment plan structures, and information gathering.

● Leveraged QuickBooks software to set up automated business purchase filing, audit books, and produce P&L statements.

● Directed a culture change for the organization to value customer service and transparency, prioritizing long-term relationships

After years building relationships as a merchant, hired to drive Salesforce reporting and underwriting.

● Assisted Merchants in remediation of Visa’s VDMP and VFMP programs

● Audited key merchant accounts, improving file accuracy and enabling strategic sales outreach.

● Transitioned critical account information to Salesforce, enhancing reporting quality & operational efficiency.

● Ensured merchant applications complied with KYC/AML banking requirements, reducing compliance risks.

● Monitored Merchant Disputes, engaged merchants to understand root causes

Recruited by Senior Leadership Team to establish risk controls and underwriting processes for the rapidly expanding financial services marketplace.

● Created and documented Wizely’s first policy and operational procedures on risk controls and KYC/AML requirements.

● Led the underwriting process for clients and vendors and drafted underwriting procedure to guide colleagues.

● Increased Wizely’s Gross Monthly Value (GMV) from $200K to $1M+, streamlining the end-to-end customer lifecycle from sales to underwriting to customer service to expand capacity to process new customers without increasing overhead costs.

● Initiated a shift in strategic priorities from the IT team, focusing on improving and perfecting existing functions to improve customer experience. This expanded the capacity for revenue and reduced customer and vendor attrition.

● Directed workflow for a team of sales and customer service professionals, providing training and coaching on performance.

● Monitored conversations and transactions between vendors and customers to assess and ensure compliance with regulations.

● Established a partnerships to build an expertise in compliant merchant banking and credit card transactions.

● Served as banking regulation subject matter expert