India Webb
Atlanta,GA
Summary
Detail‑oriented Document Control Specialist managing technical documentation, maintaining version control, and ensuring compliance with industry standards. Experienced in managing controlled documents, maintaining databases, and ensuring stakeholders always have access to the latest, most accurate information. Trusted for reliability, confidentiality, and a solutions‑driven mindset. Known for strong communication, exceptional accuracy, and a proactive approach to improving document management systems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Document Control Specialist
Mikart LLC
Atlanta, Georgia
07.2024 - Current
- Organized and maintained document control systems to ensure regulatory compliance.
- Reviewed and approved change control requests for accuracy and completeness.
- Conducted regular audits of documents for accuracy, consistency, and completeness.
- Coordinated interdepartmental document reviews and approvals to streamline processes.
- Developed training materials for staff on document management procedures.
Certified MTM Pharmacy Technician (Call Center)
TabulaRasa Healthcare/ Cureatr (Medwise Rx)
06.2022 - 10.2023
- Received and responded to calls from provider offices and pharmacies, facilitating seamless communication and service delivery.
- Handled an average of 50 patient calls daily, addressing inquiries and providing assistance.
- Screened inbound calls and voicemails, determining appropriate actions and escalating urgent issues to enhance patient support.
- Effectively assessed beneficiary needs and concerns.
- Reviewed prior authorization requests for medical services and treatments.Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Data entry, maintained accurate patient records, updated patient insurance information and medication profiles.
- Contacted beneficiaries for quarterly follow-ups.
Certified Pharmacy Technician
CVS Pharmacy
Atlanta, Georgia
09.2021 - 05.2022
- Supported pharmacist in preparing and distributing medications to ensure timely patient care.
- Performed data entry and maintained accurate patient records, updating insurance information and medication profiles for improved patient management.
- Processed prior authorization requests for medications and treatments efficiently.
- Documented patient charges accurately using billing software.
- Utilized electronic health record systems to document authorization decisions accurately.
- Collaborated with insurance companies to clarify coverage policies and requirements, facilitating efficient medication access for patients.
Day Program Intern
Serenity House of Freedom Inc.
Atlanta , Ga
02.2020 - 12.2021
- Assisted clients with daily living activities and personal care tasks.
- Enhanced communication between families and service providers through regular meetings, progress updates, and detailed reports.
- Monitored client well-being and reported changes to appropriate staff.
- Collaborated with team members to create personalized care plans.
- Attended I.S.P's
Appliance Sales Specialist/Cashier /Customer Service Representative (Seasonal)
The Home Depot
09.2015 - 12.2021
- Greeted and assisted customers with product selection
- Guided customers on product selection and materials to enhance their purchasing experience
- Handled cash and card transactions; issued receipts to ensure accurate sales processing
- Prepared cash for deposits and answered phone calls to facilitate customer inquiries and sales
- Supply and product requisition tracking; Data entry of purchases and contractor information
- Cross-trained in various departments to provide support and improve team collaboration.
- Practiced proper safety protocols and wore PPE such as gloves, safety glasses, and vests
- Ongoing department training pertaining to products and services.
Intern
Snapfinger Creek Animal Clinic (Part-time)
09.2013 - 06.2018
- Assisted veterinarian during patient consultations, gaining insights into effective care practices.
- Filled prescriptions and delivered accurate care instructions to pet owners, ensuring pet health compliance.
- Provided animal care such as walking therapy while interacting and establishing relationships with pet owners and their pets
Photo Technician (Part-time)
Walgreens
05.2016 - 10.2017
- Processed photo orders and passports, ensuring accuracy and timely delivery to customers
- Created personalized photo memories, including calendars, posters, and books, enhancing customer experience
- Handled photo chemicals safely by wearing gloves, maintaining compliance with safety standards.
Education
Bachelor of Science - Neuroscience
Georgia State University
Atlanta, GA 12-2021
Skills
- Workflow Optimization
- Document control
- Regulatory Compliance
- Pharmacy and customer records management
- Data Entry
- Data accuracy
- Time Management
- Written Communication
- Effective Communication
- Multitasking Abilities
- Decision-Making
- Adaptability
References
References and additional information provided upon establishment of mutual interests
Software
Microsoft Office
Microsoft Teams
Google Workspace
Adobe Acrobat/Adobe PFD Tools
RX Software
Salesforce
Blue Mountain/RAM
Five9
Affiliations
Research Design Presentation Convention
- Exploring neuronal populations associated with cold nociception in Drosophila larvae
- Exploring neuronal populations associated with cold nociception in Drosophila larvae
Certification
Basic Life Support (BLS)
Timeline
Document Control Specialist
Mikart LLC
07.2024 - Current
Certified MTM Pharmacy Technician (Call Center)
TabulaRasa Healthcare/ Cureatr (Medwise Rx)
06.2022 - 10.2023
Certified Pharmacy Technician
CVS Pharmacy
09.2021 - 05.2022
Day Program Intern
Serenity House of Freedom Inc.
02.2020 - 12.2021
Photo Technician (Part-time)
Walgreens
05.2016 - 10.2017
Appliance Sales Specialist/Cashier /Customer Service Representative (Seasonal)
The Home Depot
09.2015 - 12.2021
Intern
Snapfinger Creek Animal Clinic (Part-time)
09.2013 - 06.2018
Bachelor of Science - Neuroscience
Georgia State University