Hi, I’m
India Welch
Winston-Salem,NC
Summary
Energetic Nurse Aide with Number years of experience providing comprehensive support and care to patients. Committed to increasing treatment knowledge through hands-on learning for professional development. Skillful in solving complex problems and staying calm in emergency situations. Expertise in Area of expertise and Area of expertise. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
5
years of professional experience
Work History
Hanesbrands
Warehouse Worker
01.2022 - 12.2023
Job overview
- Managed warehouse operations and verified proper shipment procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Checked packages and merchandise for damage and notified vendors.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize error's
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Touch Of Love Companion Care
Nurse Aide
07.2021 - 02.2023
Job overview
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Scheduled and accompanied client to medical appointments.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Used company software and databases to maintain records of services performed and patient conditions.
AT&T Call Center
Call Center Representative
02.2021 - 07.2022
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Long Horn Steel
Contractor
01.2021 - 05.2022
Job overview
- Devised and implemented processes and procedures to streamline operations.
- Designed and implemented new features and enhancements to improve existing applications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
Maurices
Retail Sales Associate
10.2018 - 02.2021
Job overview
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Prioritized helping customers over completing other routine tasks in store.
- Managed cash register after end of shift to balance and record accurate transactions.
Education
Arise Health Institute High Point, NC
Nurse Aide
10.2022
Parkland High SchoolWinston-Salem, NC
Diploma
06.2021
Skills
- Activity Planning
- Compassionate
- Database Administration
- Infection Control
- Companionship and emotional support
- Inbound phone calls
- Technical Support
- Customer Service
- Work Prioritization
- Sales Transactions
- Database Research
- Logistics and Transportation
- Quality Control
Timeline
Warehouse Worker
Hanesbrands
01.2022 - 12.2023
Nurse Aide
Touch Of Love Companion Care
07.2021 - 02.2023
Call Center Representative
AT&T Call Center
02.2021 - 07.2022
Contractor
Long Horn Steel
01.2021 - 05.2022
Retail Sales Associate
Maurices
10.2018 - 02.2021
Arise Health Institute
Nurse Aide
Parkland High School
Diploma