Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

India Woodard

Birmingham

Summary

Results-driven professional with a versatile background in education and customer service. Known for exceptional teamwork and effective conflict resolution, consistently improving processes and client experiences. Committed to fostering positive relationships and achieving organizational goals.

Overview

3
3
years of professional experience

Work History

Substitute Teacher

Kelly Education Services
10.2024 - Current
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.

Cocktail Server

Aria Private Lounge
01.2023 - Current
  • Provides exceptional customer service in a high volume establishment with a people oriented and positive attitude
  • Provides self-motivated customer service with a positive attitude, in a fast-paced team oriented environment
  • Provides exceptional customer service to diverse clientele in fast-paced, energetic, dynamic environment
  • Synergizes with bar and kitchen staff to ensure seamless service flow, minimizing wait times and maximizing customer satisfaction during peak hours

Insurance Agent

Globe Life Liberty National
06.2024 - 10.2024
  • Engage in continuous learning of insurance products and market trends
  • Proactively assist clients in understanding policy benefits, ensuring optimal coverage
  • Analyze client needs and risk profiles to recommend appropriate insurance plans
  • Utilize data-driven insights to improve sales strategies and client satisfaction
  • Partner with team members to share best practices and achieve collective sales goals
  • Participate in cross-functional projects to enhance company-wide performance

Driver

Rapid Routes Logistics
08.2023 - 02.2024
  • Experience in utilizing handheld devices, smartphones, and GPS systems to track packages and communicate with dispatchers
  • Focuses on understanding safety protocols, with a passion for operating in fast-paced environments that require attention to detail and consummate accuracy
  • Maintained impeccable driving record while meeting tight delivery schedules, contributing to customer satisfaction and company reputation
  • Fostered strong relationships with dispatchers and warehouse staff, streamlining package handling processes and improving cross-departmental communication

Business Development Center

Hampton Hyundai
04.2022 - 01.2023
  • Managed high-volume outbound calls, nurturing client relationships and driving service appointments, resulting in improved customer retention rates
  • Meticulously maintained customer data in CRM system, ensuring accurate information for targeted follow-ups and personalized service experiences
  • Partnered with sales team to streamline appointment scheduling, enhancing interdepartmental efficiency and contributing to increased conversion rates
  • Proactively addressed customer concerns during retention process, implementing solutions that significantly improved overall satisfaction scores

Education

Diploma -

Fort Walton Beach High School
Fort Walton Beach, FL
05.2018

CAPM - Project Management

Udemy

Skills

  • Conflict resolution
  • Time management
  • Multitasking
  • Attention to detail
  • Problem solving
  • Communication skills

References

Tanice Griffin (Friend)
Tanicegriffin9@gmail.com
(675) 459-7725

Brie Watters (Former Coworker- Aria Private Lounge)
Briewatters10@gmail.com
(205) 207-6121

Desire Simmons (Former Coworker- Sodexo)
Desire_kiana@icloud.com
(850) 586-0051

Timeline

Substitute Teacher

Kelly Education Services
10.2024 - Current

Insurance Agent

Globe Life Liberty National
06.2024 - 10.2024

Driver

Rapid Routes Logistics
08.2023 - 02.2024

Cocktail Server

Aria Private Lounge
01.2023 - Current

Business Development Center

Hampton Hyundai
04.2022 - 01.2023

Diploma -

Fort Walton Beach High School

CAPM - Project Management

Udemy

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