Michael Harper
Jackson,MS
Summary
Career Specialists with expertise in student development, counseling, and education. Communicative and reliable professional possessing outstanding organizational and interpersonal skills paired with an in-depth understanding of institutional policies and resources. Offering comprehensive, hands-on experience assisting students in achieving educational targets and choosing the right courses and majors. Experienced Leader with over 20 years of leadership, management and supervisory experience with the ability to navigate through challenging business scenarios with guaranteed positive results. Offering years of interviewing and onboarding experience with a keen eye for securing successful candidates. A demonstrated history of organizing and implementing successful Career Fairs. Known to be able to support budgetary compliance and provide statistical reports.
Overview
31
31
years of professional experience
Work History
Career Specialist
Alcorn State University
11.2021 - Current
- Counsel students one-on-one regarding their current career aspirations, intern interest, education, and employment history.
- Assist students with building Career Development Portfolio.
- Provide career advising and enrichment to students to assure accurate student interpretation, application, and use of various career assessment tools in making career decisions.
- Create announcements regarding career opportunities and/or briefs; prepare advertising copy and correspondence for recruiting purposes.
- Identify appropriate career assessment tools to accommodate student career planning.
- Connected with business partners and recruiters to build relationships and increase opportunities for students.
- Facilitated workshops that provided information to students that assisted them in resume building, job searching, and interviewing
- Helped students evaluate course choices and select relevant classes.
Senior Manager
FedEx Express
05.2010 - 12.2020
- Conducted performance evaluations, compensations, and hiring to maintain appropriate staffing requirements.
- Worked with location engineer to create and execute required monthly operating plan and budget.
- Examined quarterly financials to determine business operating capacity.
- Produced staffing matrix to provide adequate coverage.
- Held monthly meetings to create business plans.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Managed a team of 7 managers and 150 hourly employees and budget of $10,000,000.
- Validated load plans, cargo readiness, and transportation documentation.
- Validated and signed off on yearly bonuses.
- Interpreted and administered HR policies and procedures
Operations Manager
FedEx Express
01.2004 - 05.2010
- Directed initiatives to improve work environment, company culture, or overall business strategy.
- Monitored daily sort operation to ensure it was within the required current engineer's plan
- Coached and developed hourly employees interested in pursuing management careers
- Created schedules that would ensure station location met monthly engineering plan and budget
- Identified and resolved unauthorized, unsafe ineffective practices.
- Reduced FTEs by 50%
Dispatcher
FedEx Express
06.2000 - 01.2004
- Directed dispatching, routing, and tracking of 120 fleet vehicles.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Evaluated and adjusted over 75 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Directed investigations to verify and resolve customer or shipper complaints.
- Evaluated and adjusted over 100 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Trained new employees in various procedures and gave feedback on daily work performance to increase on road productivity 30%.
Courier
FedEx Express
12.1991 - 06.2000
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
Education
Bachelor of Arts - Mass Communications
Alcorn State University
Lorman, MSBachelor of Arts - Marketing
American InterContinental University
Atlanta, GA09.1993
Skills
- Career Planning
- Conflict Management
- Logistics operations management
- Budget administration
- Strategic planning
- Business planning
- Business Development
- Safety and Security Policy Administration
- Audit and Compliance
- Excel
- Microsoft Efficient
- Onboarding
- Mentoring
- Career Counseling
- Resume Writing Instruction
- Interview Skills Instruction
- Job Fairs
- Employer Relations
- Career Development Techniques Instruction
- Interactive Media
- Training
- Skills Assessment
- Training Program Development
Timeline
Career Specialist
Alcorn State University
11.2021 - Current
Senior Manager
FedEx Express
05.2010 - 12.2020
Operations Manager
FedEx Express
01.2004 - 05.2010
Dispatcher
FedEx Express
06.2000 - 01.2004
Courier
FedEx Express
12.1991 - 06.2000
Bachelor of Arts - Mass Communications
Alcorn State University
Bachelor of Arts - Marketing
American InterContinental University
Accomplishments
- FedEx Five Star Award- 2008, 2011
- Southeast District Most Valuable Player 2009
- Profit Manager of the Year 2017
- FedEx Spokesperson Project Over Coat-2009-2015
- FedEx People Award-2009,2008, 2007, 2006
- FedEx Southeast District Leadership Award- 2013
- FedEx Light Up The House Fundraising Champion Award 2014
- Updated and obtained substantial donations for the Alcorn State University Career Closet
Affiliations
Alpha Phi Alpha Fraternity Incorporated
National Career Development Association
National Association of Colleges and Employers
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