Indiana Belliar

Operational Coordination: Coordinate planned and unplanned operations with airlines to ensure smooth terminal functions.

Allocation Management: Implement allocation changes and communicate updates to stakeholders promptly.

- Data Monitoring: Record and verify essential flight data for daily operations.

- Flight Management: Handle irregular operations such as delays, cancellations, and diversions per established procedures.

- FIDS Oversight:Monitor Flight Information Display Systems for timely updates and actions.

-Process Monitoring: Ensure the efficiency of passenger, baggage, and aircraft processes, reacting to deviations as needed.

• ReportingCompile reports to identify trends and assist in operational improvements.

• Assist passengers and the general public with questions, giving directions, providing information about flight arrivals and departures, delays, disruptions etc.
• Liaise with Operations Control Center (OCC) to obtain accurate and up to date flight information, performance data on Terminal Operations and efficiently manage connected processes
• Act on order and behalf of the Terminal Duty Manager and OCC
• Manage queues and passenger flows throughout New Terminal A
• Monitor flight information displays for accuracy of information
• Ensure immediate reporting of any incidents, accidents, and failures of technical components at New Terminal A
• Monitor terminal appearance and cleanliness and initiate action for correcting any deficiencies that may affect passenger experience
• Maintain and complete daily log for shift handover
• Other duties as assigned by the Manager Terminal Operations
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

• Monitored emails and phone calls.
• Directed inquiries to the appropriate personnel on the ground.
• Organized our files and maintained encrypted information confidential.
• Provide administrative support to management team including scheduling meetings, appointments, preparing upcoming agendas and maintaining records.
• Executed payroll support for a workforce of 600+, maintaining accuracy in hours worked and necessary deductions to uphold compliance.
• Developed and supplied essential tools to equip crew members for efficient service operations, minimizing flight delays at the terminal.
• Coordinated monthly flight schedules to ensure timely arrivals and operational efficiency.
• Oversaw the preparation of comprehensive write-ups to enhance project documentation. Collaborated with team members to ensure clarity and accuracy in reporting. Championed effective communication through well-structured documentation.
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• Worked over 2 years training employees about food safety processes.
• Provided customer services skills in order to boost our ratings at the restaurant.
• Coordinated challenges along with the management team to create solutions on how to properly address customer complaints and avoid difficult scenarios.
• Projected sales and targets every week to accomplish on my team.
• Assessed employee performance and provided strategic feedback to enhance training initiatives.
• Taught new team members correct procedures for all areas of operations.
• Developed and sustained quality control protocols to ensure product excellence.