Indiana Rodriguez
Bronx,NY
Summary
Passionate case manager with over ten years of commitment to providing the highest level of care to clients with complex needs. Seeking a challenging and rewarding position where I can continue to contribute my leadership and professional experience to advocate for underrepresented communities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager II
The Salvation Army HIV, Health Home, and Behavioral Services
01.2012 - 12.2019
- Maintain full responsibility for caseload including assessments, HARP eligibility assessments, care plans, face to face contacts, and case conferencing
- Provide appropriate referrals and ensure follow up by monitoring the quality of services, ensuring client participation, and providing supportive counseling to make sure that clients understand and follow up with the services to which they are referred.
- Effectively track client needs by ensuring that each client is contacted at least once a month
- Conduct outreach to enroll and engage at least three clients per month, as well as diligent outreach to clients who have been lost to contact.
- Efficiently coordinate case conferencing between clients and various medical providers to ensure that clients receive appropriate levels of medical care.
- Processed patients referrals including demographics, clinical background, and financial information.
- Communicated with insurance companies for my clients eligibility and assisted help with applying
Case Manager
Cobra Case Manager
01.2009 - 12.2011
- Responsible for leading a team consisting of a case manager assistant and a community follow up worker to providing six hours of direct client service hours per day, as well as ensuring that progress notes were submitted in a timely manner.
- Educated HIV patients, families, and the community on HIV transmission and medication options to ensure that patients felt supported and to ensure that the community was aware of services that were available to them regarding HIV.
- Carefully completed case notes, daily activity logs, conducted home visits, and facilitated case conferences to guarantee that clients met their goals.
Case Aide Visitation Specialist
The Salvation Army- Queens Jamaica Citadel Corps
02.2009 - 12.2009
- Monitored and facilitated all supervised family visits, while ensuring the safety and well being of the children involved.
- Coordinated case conferences and care plans with various providers
- Carefully documented all visits and discharges into Connection database.
- Provided appropriate referrals, follow ups, and quality services by engaging clients to continue participating in the program
- Assisted with language barriers between caseworkers and foster parents, biological parents, and children.
Education
Bachelor of Arts - Health Services Administration
Monroe College
Bronx, NY06.2008
Associates Degree - Medical Administration
Monroe College
Bronx, NY06.2006
Skills
- Proficient in Microsoft Office
- Bilingual Spanish and English
- Experience with Roster Wrangler and AWARDS software
- Active listening
- Relationship building
- Emotional awareness
- Home visits and inspections
- Case management
- Problem-solving
- Group and Individual Therapy/Counseling
- Intake experience
- Crisis Management
- Child and Family Counseling
Accomplishments
- Completed a one hour train program in Osha Bloodborne Pathogen Standard through the Salvation Army
- Social Worker of the Month
.
Certification
- Health Home Diabetes Training - June 13th 2013
- Health Home Medical Training - June 12th 2013
Timeline
Case Manager II
The Salvation Army HIV, Health Home, and Behavioral Services
01.2012 - 12.2019
Case Aide Visitation Specialist
The Salvation Army- Queens Jamaica Citadel Corps
02.2009 - 12.2009
Case Manager
Cobra Case Manager
01.2009 - 12.2011
Associates Degree - Medical Administration
Monroe College
Bachelor of Arts - Health Services Administration
Monroe College
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