Ellorey Gaines
Case Manager II
Oklahoma City,United States
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Knowledgeable Case Manager experienced in coordinating care for delinquent individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Case Manager II
Total Care Behavioral Health Services
Oklahoma City, OK
01.2022 - Current
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Participated in professional growth programs to support special education improvement efforts.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Evaluated treatment plans against individual goals and healthcare standards.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Monitored student progress and reviewed and revised IEP to meet emerging student needs.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Server Shift Leader
Teds Cafe Escondido
Oklahoma City, Oklahoma
05.2018 - 03.2021
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
Education
Bachelor of Arts - Psychology
University of Central Oklahoma
Edmond, Oklahoma 05.2019 - 05.2022
Associate of Science - Psychology
Oklahoma State University - Oklahoma City
Oklahoma City, OK 01.2016 - 05.2019
Skills
Patient Management
undefinedCertification
Licensed ODMHSAS Certified Behavioral Health Case Manager II
Case Manager II
An ODMHSAS Certified Behavioral Health Case Manager works with the consumer and their identified supports, in accordance with a treatment plan developed with and approved by the recipient and qualified staff to reach the consumer's goals to remain successful in their recovery.
Timeline
Licensed ODMHSAS Certified Behavioral Health Case Manager II
05-2022
Case Manager II
Total Care Behavioral Health Services
01.2022 - Current
Bachelor of Arts - Psychology
University of Central Oklahoma
05.2019 - 05.2022
Server Shift Leader
Teds Cafe Escondido
05.2018 - 03.2021
Associate of Science - Psychology
Oklahoma State University - Oklahoma City
01.2016 - 05.2019
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