Indiana Rosewood
North Las Vegas,NV
Summary
Reliable and adaptable professional with experience across transportation, logistics, and customer-facing roles. Proven ability to work in fast-paced environments, follow safety and quality standards, and communicate effectively with diverse teams and customers. I am known for a strong work ethic, problem-solving skills, and the ability to quickly learn new systems and responsibilities. I am seeking an opportunity to contribute in a stable role, with room for growth.
Overview
11
11
years of professional experience
Work History
Ready Mix Driver
Yohnco Ready Mix
Clear Lake, IA
04.2024 - 12.2024
- Delivered concrete to various job sites using ready mix trucks.
- Maintained equipment cleanliness and conducted routine inspections for optimal performance.
- Assisted in training new staff on mixer operation protocols to ensure safety.
- Recorded batch tickets for each load of concrete produced to track inventory.
Highway Maintenance Tech (Snow Plow Operator)
Wyoming Department Of Transportation
Rock Springs, WY
04.2023 - 03.2024
- Used a Front plow, Wing plow, MAG Chloride, and Salt/Sand mix for snow control on Interstate 80.
- Inspected and maintained highways, bridges, and culverts for safety hazards.
- Conducted routine maintenance on roads such as repairing potholes, patching asphalt, and cleaning drainage systems.
- Installed guardrails, signs, and traffic control devices along highways.
OTR Commercial Truck Driver
Truckland
Las Vegas, NV
03.2020 - 01.2023
- Picked up and delivered a variety of commerce in the lower 48 states.
- Responsible for planning my own routes and arriving at appointments safely and punctually.
- Used comdata checks to pay lumper fees.
- Used Electronic logs to stay compliant with FMCA drive time regulations.
- Made sure loads were equally balanced and of legal weight for transportation.
- Operated at a safe speed while taking into account terrain, weather, and weight of the load.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
Commercial Driver Owner Operator
Covenant Transportation
Chattanooga, TN
02.2018 - 03.2020
- Ensured timely pickup and drop-off of freight across lower 48 states.
- Maintained strong carrier relations through exceptional customer service at distribution centers.
- Managed OS&D by discarding or rerouting damaged or rejected products.
- Reported defects, accidents, or violations to maintain compliance.
- Secured cargo against inclement weather and potential damage.
- Operated refrigerated trailer for Walmart's dedicated team while adhering to safety protocols.
Licensed Auto Insurance Agent
Southerland (USAA)
Las Vegas, NV
05.2017 - 01.2018
- Provided customer service to USAA and built policies specific to the members' needs
- Modified existing policies, including removing/adding vehicles and reducing/increasing coverage
- Assisted members in understanding their policies, coverage, limits, and deductibles
Verizon Technical Support Representative
Asurion
Las Vegas, NV
12.2015 - 05.2017
- Provided a high level of customer service to Verizon members in a call center setting
- Troubleshot issues with Verizon products, including cell phones, tablets, and routers
- Performed remote log-ins to member devices who were unable to complete troubleshooting steps themselves
- Utilized several programs simultaneously to assist customers in a timely fashion
Technical Support Representative
Sony PlayStation
Las Vegas, NV
11.2013 - 07.2015
- Provided technical support for PlayStation consoles and controllers, troubleshooting hardware, software, connectivity, and performance issues.
- Assisted customers with PlayStation Network (PSN) accounts, including account recovery, login issues, subscriptions, digital purchases, and security concerns.
- Promoted and sold PlayStation Protection Plans, earning commission through consultative sales and product knowledge
Education
CDL -
American Institute of Trucking
02.2016
Diploma -
Legacy High School
06.2010
Skills
- Customer Service & Client Relations
- Technical Troubleshooting and Account Management
- Class A CDL ( Tanker, Doubles/Triples)
- DOT & Safety Compliance
- Long-Haul & Regional OTR Driving
- Dispatch & Logistics Coordination
- Multitasking & Time Management
Accomplishments
Yohnco Safety Sighting Award July 2024
Timeline
Ready Mix Driver
Yohnco Ready Mix
04.2024 - 12.2024
Highway Maintenance Tech (Snow Plow Operator)
Wyoming Department Of Transportation
04.2023 - 03.2024
OTR Commercial Truck Driver
Truckland
03.2020 - 01.2023
Commercial Driver Owner Operator
Covenant Transportation
02.2018 - 03.2020
Licensed Auto Insurance Agent
Southerland (USAA)
05.2017 - 01.2018
Verizon Technical Support Representative
Asurion
12.2015 - 05.2017
Technical Support Representative
Sony PlayStation
11.2013 - 07.2015
CDL -
American Institute of Trucking
Diploma -
Legacy High School