Indigo Hikim
Washington,DC
Summary
Dedicated Floor Manager with a strong background in retail operations, team leadership, and customer service. Passionate about driving sales, enhancing customer experiences, and maintaining high merchandising standards. Skilled in inventory management, team motivation, and fostering a positive shopping environment.
Overview
7
7
years of professional experience
Work History
Floor Manager
Ted Baker London
11.2020 - Current
- Lead and motivate a team to deliver exceptional customer service and achieve sales targets.
- Ensure brand standards are upheld through merchandising, inventory management, and store presentation.
- Train and develop staff in product knowledge, sales techniques, and operational procedures.
- Monitor store performance, analyze sales data, and implement strategies to drive revenue growth.
- Handle security, loss prevention, and compliance with company policies.
- Managed team of 2 to 3 employees to maintain smooth-running operations of shop floor.
Key Holder
Current Boutique
12.2019 - 05.2020
- Managed daily store operations, including opening and closing procedures.
- Assisted customers with styling, personal shopping, and dressing room support.
- Oversaw inventory, shipments, and stockroom organization.
- Styled mannequins and maintained visual merchandising standards.
Lead Stock Associate
Dr.Martens
09.2018 - 09.2019
- Supervised small stock team of less than 5 and coordinated product to the sales floor.
- Handled store opening and closing responsibilities.
- Assisted customers with purchases and provided product knowledge.
Merchandiser
260 Sample Sale
01.2018 - 07.2019
- Managing new Inventory Merchandising and stocking items daily
- Assisting the customers with questions, dressing rooms, and personal assistance
- Styling the mannequins on a daily basis
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Arranged consistent shelves, bins, and racks at multiple locations by following established planograms.
Education
Associate of Science - Liberal Studies
University of The District of Columbia
Washington, DC06-2028
High School Diploma -
Woodrow Wilson High School
Washington, DC06.2012
Skills
- Retail Leadership & Team Management
- Sales Strategy & Customer Engagement
- Merchandising & Visual Presentation
- Inventory Management & Stock Control
- POS Systems & Cash Handling
- Loss Prevention & Security Compliance
- Training & Staff Development
Timeline
Floor Manager
Ted Baker London
11.2020 - Current
Key Holder
Current Boutique
12.2019 - 05.2020
Lead Stock Associate
Dr.Martens
09.2018 - 09.2019
Merchandiser
260 Sample Sale
01.2018 - 07.2019
Associate of Science - Liberal Studies
University of The District of Columbia
High School Diploma -
Woodrow Wilson High School
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