Janithri Pannala
Rockville,MD
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Floor Manager
Creek Lodge Bar & Grill
10.2022 - Current
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Mentored team members to enhance professional development and accountability in workplace.
- Performed closing procedures every night by balancing cash drawers and reconciling credit card transactions.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Server/Hostess
Royal Tandoor
09.2021 - 09.2022
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Managed over 40 customer calls per day.
Family Babysitter
The Scott Family
08.2020 - 08.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals for 2 kids at same time.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Helped children learn how to complete small chores appropriate for age level.
Server/Hostess
OM Indian Cuisine
06.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales by 15%.
Education
Associate of Applied Science - Aerospace Engineering
Montgomery College
Rockville, MD05.2024
High School Diploma -
Richard Montgomery High School
Rockville, MD06.2020
Skills
- Special Assignments
- Proper Staffing
- Motivational Leadership
- Strategic Business Initiatives
- Performance Improvements
- Retail Merchandising
- Operations Management
- Customer Relations
- Team Worker
- Expert in Microsoft, Excel
- Fluent in English and Sinhalese
Certification
- Certificate of Award, Alcohol Awareness Course , April 2nd, 2022- April 3rd, 2026
Timeline
Floor Manager
Creek Lodge Bar & Grill
10.2022 - Current
Server/Hostess
Royal Tandoor
09.2021 - 09.2022
Family Babysitter
The Scott Family
08.2020 - 08.2021
Server/Hostess
OM Indian Cuisine
06.2018 - 03.2020
Associate of Applied Science - Aerospace Engineering
Montgomery College
High School Diploma -
Richard Montgomery High School
- Certificate of Award, Alcohol Awareness Course , April 2nd, 2022- April 3rd, 2026
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