Summary
Overview
Work History
Education
Skills
Timeline
Generic

Indigo Ynfiesta

Lehigh Acres

Summary

I am a strong communicator skilled in patient education and office operations. Demonstrates ability to manage patient records accurately, streamline processes, and enhance customer satisfaction. Collaborative team member dedicated to improving patient experiences and ensuring efficient workflow. I am easy to work with and always willing to learn new things. I feel I demonstrate proficiency in patient relations, scheduling, and record maintenance. I am capable at facilitating smooth billing processes and educating patients on treatment plans. Collaborative approach to improve team efficiency and patient care within dental settings. I am currently also accounts receivable at my second job therefore I am responsible for managing customer accounts with their invoices and managing all the business financial records. I input all the invoices into QuickBooks and handle all the bill paying for the business.

Overview

12
12
years of professional experience

Work History

Dental Assistant

Heartland Dental
Fort Myers
12.2023 - Current

At Heartland Dental, I assist the dentists during procedures to ensure patient comfort, efficiency and provide chair-side assistance including passing instruments to the dentist and holding suction devices. Prepared examination rooms by sterilizing instruments and organizing supplies. Educated patients on oral hygiene practices and post-treatment care instructions. Manage patient records using electronic health record systems for accuracy. Schedule appointments and coordinate patient flow to optimize office operations. Support insurance verification processes to facilitate smooth billing procedures. Explain dental services and payment plans to help patients make informed decisions. Along with applying patients for our family of financing. Collaborate with dental team members to improve workflow and patient experiences. Train new staff on office protocols, learning how to assist the doctor, and best practices for patient care. Sanitize equipment cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient. Review patient charts prior to visits to ensure that all relevant information was available for the doctor's review. Take digital X-rays of teeth using radiographic equipment.

Front Desk & Accountant

Five Bar Motorsports
North Fort Myers
01.2021 - Current
  • At Five Bar, I take care of the accounting, billing, speak with customers, making invoices, scheduling, and answering phones. I also do ordering of parts for the mechanics when they need certain items. I speak with customers on a daily basis to answer any questions about their vehicle and any performance work they might want done. I speak with local parts stores and distributors to make sure we get the correct parts. I greet customers as they come into Five Bar and get them checked in for their appointment or answer any questions they might have.

Front Desk & Mechanic

R.E.A Automotive
Bonita Springs
01.2017 - 01.2021
  • At R.E.A I started as the front desk person. I would answer phones, schedule appointments for customers, make invoices for repair work, do stock orders, parts orders. Inputted all the invoices into spreadsheets for taxes. I would communicate with all the dealerships and local parts stores to make sure we got the parts on order for what we needed. After about a few months, I took an interest in working on the cars themselves. I soon started doing repair work on cars that would come into the shop while still doing all the upfront responsibilities. I also did all the paperwork filing for the accounting side of the business. I spoke with all the customers that came into the shop to make sure their experience was the fullest. Diagnosed mechanical issues using advanced diagnostic tools and equipment.

Server

Ruby Tuesday's
01.2015 - 01.2018
  • I am a waitress during the lunch and dinner shifts. I give great customer service to all my customers when they come into the restaurant. I make sure they have all that they need while they are eating. At the end of my shift, I do all my side work and anything else that is asked of me. I get along great with my other co-workers. If I have any problems, I go to them directly instead of talking behind their backs. I have great communication skills.

Server

Dennys
01.2014 - 01.2015
  • I am a waitress and cash out people at the register. I make sure all my customs have everything they need. Customers are always first. I am responsible for seating guest, taking their orders, and having great customer service. At the end of every shift I make sure all the responsibilities that I had during my shift, are all complete.

Education

Expanded Duties Dental Assisting - Dental

Concorde Career College
Fort Myers, FL
04-2024

Expanded Duties Dental Assistant - Charleston, SC

Trident Tech College
Charleston, SC
01-2017

Associates - Business

RSW College
Fort Myers, FL
01-2014

High School Diploma -

Fort Myers High School
Fort Myers, FL
05-2013

Skills

  • Patient education
  • Office operations coordination
  • Billing processes support
  • Dental supply inventory
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Training and mentoring
  • Effective communication
  • Patient relations
  • Patient scheduling
  • Patient record maintenance
  • Clinical support
  • Medical records management
  • Great Communication
  • Accounts Receivable

Timeline

Dental Assistant

Heartland Dental
12.2023 - Current

Front Desk & Accountant

Five Bar Motorsports
01.2021 - Current

Front Desk & Mechanic

R.E.A Automotive
01.2017 - 01.2021

Server

Ruby Tuesday's
01.2015 - 01.2018

Server

Dennys
01.2014 - 01.2015

Expanded Duties Dental Assisting - Dental

Concorde Career College

Expanded Duties Dental Assistant - Charleston, SC

Trident Tech College

Associates - Business

RSW College

High School Diploma -

Fort Myers High School
Indigo Ynfiesta