Indira Braithwaite
Queens,NY
Summary
An organized and motivated individual with a diverse work background, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to serve with integrity, enhance abilities while contributing to company growth.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Food&Beverage Operator
Crafty (Clients:Reddit&Affirm)
New York
10.2024 - Current
- Engaged with the office experience team and Crafty team members onsite to ensure delivery of the highest-quality service.
- Meticulously overseeing merchandising, inventory management, and ownership responsibilities to ensure accuracy, consistency, and excellence in all aspects of operations at clients' sites
- Working closely with the Crafty Warehouse delivery team to ensure product availability on-site.
- Managing and operating the client’s equipment in the office kitchens & pantries, and maintaining highly organized storage rooms
- Monitored equipment functionality and scheduled maintenance to ensure optimal performance.
- Receiving incoming shipments and reviewing contents against the purchase order for accuracy
- Maintaining the cleanliness and organization of the office canteen and storage area to ensure safety compliance.
- Collaborated with the office catering team to plan and execute special events.
- Executed special product orders through various platforms.
- Utilized platform analytics to implement one special project per month, such as product swaps or themed snack selections, enhancing client site experience.
- Creating ticket requests and reporting on them
- Participating in Crafty team meetings to discuss project updates and operational challenges.
- Working and participating in meetings with Account managers and Operations Managers on special in-office projects.
- Learning and following safety and emergency procedures.
- Checking the control panel and gauges during equipment operation.
- Actively monitoring and communicating using Slack channels and promptly replying to emails
- Training new operators on-site during hiring
Crew Member/Order Writer/Assistant Section Lead
Trader Joe's Store-545&543
New York, NY
05.2021 - Current
- Actively greeting and engaging with customers all the time in a warm and friendly manner.
- Promptly assisting customers with prices and product availability.
- Assisting customers in finding products
- Assisting customers with returns and exchanges of items.
- Gained knowledge of new and existing products to provide informed suggestions to customers.
- Ensured careful bagging of items to enhance customer experience and protect purchases.
- Operating the POS cash register.
- Collaborated with manager, mates, and other crews to ensure completion of tasks and enhance store operations.
- Managed and maintained inventory for grocery department, ensuring product availability and organization.
- Delegating and liaising with other crews to get tasks complete for the grocery section
- Stocking shelves, regularly rotating products, and recording unsaleable items and returns
- Receiving, verifying, and unloading deliveries
- Participate in cleaning and maintenance projects.
- Communicating and giving feedback to the store manager, mates, and other section leaders.
Partner/Barista
Starbucks Company Store-7375
New York, NY
04.2022 - 04.2023
- Actively engaging with customers all the time in a warm and friendly manner.
- Operating the POS cash register and taking customer's orders for food and beverages
- Preparing, serving & customizing food and beverages following standard recipes.
- Recommend food and beverages to customers
- Liaising with the store manager and partners for projects and other daily tasks to be completed.
- Managed inventory levels to maintain optimal stock for store operations.
- Maintaining clean, tidy, and safe workstations always for customers and partners.
Stores Associate
Gap Inc.
Brooklyn, NY
08.2020 - 01.2023
- Greeted and engaged with customers in the store experience.
- Maintained a thorough knowledge of the store's merchandise and responsible for getting customers to sign up for membership.
- Assisted customers with returns and exchanges of merchandise.
- Assisted customers with prices and product availability.
- Operated the POS cash register.
- Created new member profiles in the database systems.
- Assisted in-floor merchandising and stock replenishment activities including maintaining an organized and stocked floor during open hours.
- Assisted in promotins and marks downs
- in Shipping and stocks
- Actively engaged in teamwork.
- Special Projects
Stores Associate
CAMP Stores NYC
Brooklyn
11.2019 - 01.2020
- Greeted and engaged with customers throughout the CAMP store experience.
- Communicated information on products and promotions using the telephone and in person.
- Maintained thorough knowledge of the store merchandise and was responsible to get customers to sign up for membership.
- Assisted customers with returns and exchange of merchandise.
- Engaged with customers for feedback on the in-store experience, product qualities, and prices.
- Managed the gift-wrapping section.
- Operated the POS cash register.
- Creating New member profiles in the database systems.
- Managed the stroller and coat check area.
- Served food and beverages at the canteen to customers.
- Assisted in-floor merchandising and stock replenishment activities including maintaining an organized and stocked floor during open hours.
- Actively engaged in team- work.
- Used company software for internal communication.
Facilities Associate
Bounce X
06.2019 - 11.2019
- Worked close with the office manager to complete cleaning and organizational task.
- Operated a dishwasher, maintaining pantry, kitchen appliances.
- Greeted, interacted and assisted office staff (450 employees) and visitors with any special request/events.
- Provided feedback to management team about non-functional fixtures & equipment, chemicals and other.
- Suggested ways to improve the facilities equipment, stock and comfort for employees.
- Inventory of cleaning supplies, foods and beverages.
- Assisted with the setting up and break down of conference rooms for meetings and special events.
- Daily preparation of beverages and served food at meetings and special events for VIP/CEO and guest.
- Communicated feedbacks and made request using internal and external email systems, software and apps.
- Attended meetings to contribute ideas and feed backs for problem solving.
Facilities Associate
100 Bogart
Brooklyn, NY
12.2018 - 04.2019
- Performed constant walk around of the building to ensure cleanliness and organization.
- Inventory of cleaning supplies, foods and beverages.
- Made beverages and served food for daily meetings and special events.
- Maintained and organized pantry, kitchen area and other appliances.
- Liaised with the management team.
- Greeted, interacted and assisted visitors and occupants.
- Provided feed backs to management team about lost items, non-functional fixtures & equipment and chemicals.
- Assisted with other clerical duties (faxing, scanning etc.)
Customs Tax Clerk to Customs Revenue Officer 1
Guyana Revenue Authority
Guyana, SA
09.2008 - 11.2017
- Communicated and actively engaged with Tax-Payer's at the front desk, information booths, wharves and over the telephone.
- Inspected, screened and boarded vessels at wharves for legal items imported, illegal or undeclared items for taxes.
- Scrutinized and collected taxpayer's documents for arrival/departure to and from foreign countries.
- Calculated duties and other taxes on import declarations (Form C-72) (Customs Brokerage).
- Processed cash and check payments in the company data base systems.
- Issued receipts after payments transactions were processed.
- Prepared deposits for banking.
- Classified import and export items under specific codes for the correct amount of taxes to be paid.
- Created new profiles in the data base systems. Inputted and updated data for Tax-Payer's transactions.
- Examined cargos onboard vessels, bonds and wharfs.
- Prepared files for applicants and inspected their premises for liquor and other trade & miscellaneous licenses. (Reporting after inspection).
- Issued and printed new and renewed licenses to applicants.
- Profiled people for unusual activities and carried out security screening.
- Trained new recruits and acted as a team leader in the absence of the Supervisor.
- Prepared weekly and monthly revenue reports.
- Performed office duties (photocopy, scan, print, filing, faxing, etc.)
Cashier to Accounts Clerk
Alabama Trading
Guyana, SA
02.2007 - 07.2008
- Communicated with customers at the front desk & counter about products, prices, and promotions.
- Took orders for products via face-to-face communication and over the telephone.
- Issued bills, receipts, and invoices.
- Collected cash and check payments.
- Reconciled cash books and other stock registers.
- Prepared bank deposits and checks.
- Liaised with sales associates for the distribution of the company's products.
- Communicated with customers about their outstanding account balance and updated their accounts.
- Stock control and warehouse checks.
- Performed office duties (photocopy, scan, print, filing, faxing, etc.)
Education
Business Administration -
Borough Manhattan Community College
New York, New York 09.2021 - 12.2022
Customs Officer Certificate -
Guyana Revenue Authority
SA, GuyanaSecondary Education Certificate -
Caribbean Examinations Council
SA, GuyanaCertificate in Business Studies -
Caribbean Examinations Council
SA, GuyanaHigh School Diploma -
Anna Regina Secondary School
SA, GuyanaSkills
- Microsoft Office
- Customer Service
- Security and profiling
- Alcohol Management
- Food Safety
- Workplace Safety
Languages
Fluent in English
Timeline
Food&Beverage Operator
Crafty (Clients:Reddit&Affirm)
10.2024 - Current
Partner/Barista
Starbucks Company Store-7375
04.2022 - 04.2023
Business Administration -
Borough Manhattan Community College
09.2021 - 12.2022
Crew Member/Order Writer/Assistant Section Lead
Trader Joe's Store-545&543
05.2021 - Current
Stores Associate
Gap Inc.
08.2020 - 01.2023
Stores Associate
CAMP Stores NYC
11.2019 - 01.2020
Facilities Associate
Bounce X
06.2019 - 11.2019
Facilities Associate
100 Bogart
12.2018 - 04.2019
Customs Tax Clerk to Customs Revenue Officer 1
Guyana Revenue Authority
09.2008 - 11.2017
Cashier to Accounts Clerk
Alabama Trading
02.2007 - 07.2008
Customs Officer Certificate -
Guyana Revenue Authority
Secondary Education Certificate -
Caribbean Examinations Council
Certificate in Business Studies -
Caribbean Examinations Council
High School Diploma -
Anna Regina Secondary School