Indira Diaraliz Paredes
Worcester,MA
Summary
Dedicated Member Services Representative with proven expertise in Salesforce CRM, communication, and interpersonal skills. Recognized for reliable support and training new hires while ensuring compliance and high-quality customer service.
Overview
12
12
years of professional experience
Work History
Bilingual Member Services Representative I
UHealthSolutions
Shrewsbury, USA
02.2020 - 08.2025
- Supported Massachusetts programs including MA Elder Abuse Hotline, MassOptions Aging & Disability Services, and Prescription Advantage.
- Responded to sensitive calls regarding elder abuse, documented reports, and escalated cases per state policies.
- Assisted elderly and disabled individuals with benefits and referrals (SHINE, Medicare Savings Program, low-income subsidies).
- Guided members through benefit applications (SSA Extra Help, Medicare Savings Program, MassOptions).
- Used Salesforce CRM, Microsoft Outlook, Excel, and Teams to log cases, track referrals, and collaborate.
- Helped train and mentor new hires through 'buddy training,' reinforcing compliance and service standards.
- Recognized as a top-performing employee for productivity, reliability, and quality.
Bank Teller
Santander Bank
Worcester, USA
01.2019 - 01.2020
- Processed deposits, withdrawals, loan payments, and other account transactions.
- Assisted customers with account inquiries and referred them to additional services.
- Ensured accuracy, compliance, and confidentiality in transactions.
Crew Member / Cashier
McDonald's Restaurant
Worcester, USA
01.2017 - 12.2018
- Delivered accurate customer service in a high-volume setting.
- Handled cash transactions and maintained balanced registers.
- Maintained food safety and sanitation standards.
Plumbing Trade Student (Training Program & Volunteer Work)
Worcester Technical High School
Worcester, USA
01.2014 - 01.2018
- Volunteered at Heifer Project and Habitat for Humanity.
- Supported safe work environments while assisting on plumbing-related tasks.
Education
Bachelor of Science - Strategic Communication - Social Media Management
Liberty University
Lynchburg, VA12-2026
Associate of General Studies -
Quinsigamond Community College
Worcester, MA08.2025
Graduate -
Worcester Technical High School
Worcester, MA05.2018
Skills
- Salesforce CRM
- Microsoft Outlook
- Excel
- Teams
- Communication
- Interpersonal skills
- Training
- Mentoring
- Time management
- Problem solving
- Confidentiality
- Compliance
- HIPAA
- Customer service
- Effective communication
- Team collaboration
- Problem resolution
- Remote assistance
References
References available upon request.
Timeline
Bilingual Member Services Representative I
UHealthSolutions
02.2020 - 08.2025
Bank Teller
Santander Bank
01.2019 - 01.2020
Crew Member / Cashier
McDonald's Restaurant
01.2017 - 12.2018
Plumbing Trade Student (Training Program & Volunteer Work)
Worcester Technical High School
01.2014 - 01.2018
Bachelor of Science - Strategic Communication - Social Media Management
Liberty University
Associate of General Studies -
Quinsigamond Community College
Graduate -
Worcester Technical High School
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