Jemima Honore
Miami,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Member and Provider Services Representative
Solis Health Plans
12.2023 - Current
- Handles telephone, written and in-person inquiries in a courteous, professional, thorough, and timely manner to assure member satisfaction
- Maintained customer service levels (abandonment rate, speed of answer and service level) .
- Knowledgeable on members plans benefit, CMS and Plans policies
- Documents all inquiries and complaints
- Manages time effectively and prioritizes tasks to meet deadlines
- Ensures compliance with all HIPAA, OSHA, and other federal, state and local regulations
- Established and managed relationships with external data providers and research vendors.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Utilized specialized software to capture and process data.
- Used various market research tools and techniques to gather, analyze and interpret data.
Customer Service Representative
Navient
05.2023 - 09.2023
- Ability to thrive in a fast-paced work environment
- Strong customer service skills and knowledge of customer service best practices Ability to maintain confidentiality of program information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
Distribution Customer Service
Savino Del Bene
08.2022 - 03.2023
- Execute daily tasks to receive, pick & ship merchandise timely through the Warehouse Management System
- Manage returns on time; Maintain Inventory Integrity
- Foresee and resolve any issues that could arise during the shipping process
- Respond to any customer requests in a timely fashion via email or phone
- Make sure that bills are accurate and done in a timely fashion
- Perform weekly calls with clients and attend meetings
- Meet client’s KPI
- Must be able to perform all essential job functions with or without reasonable accommodations.
Biological Scientist
Florida Department of Health Broward County
09.2021 - 03.2022
- The Epidemiology program is responsible for surveillance and disease control activities of reportable diseases/conditions in Broward County
- Conducts investigations of assigned cases of reportable diseases/conditions according to the applicable case handling guidelines of the Epidemiology Department
- Provides disease information to the client on the condition being investigated and gives information to the client on prevention measures necessary
- Interviews patients by telephone, or when necessary, conducts field visits for interviews.
Social Media coordinator
Miami Strike Force
01.2019 - 04.2019
- Analyzed and reported social media online networking nearness, commitment, and viability on all stages
- Actively engaged in predictable communications with customers, benefactors, and fans
- Helped with building up the customer's internet-based life techniques with various.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
Education
Bachelor of Science in Recreation and Sports Management - undefined
Florida International University
Miami, FLSkills
- Data entry proficiency
- Compliance Management
- Salesforce CRM
- HIPAA Compliance
- Medicare and Medicaid knowledge
- Customer Service
- Problem Resolution
- Event Management
- Performance Analysis
- Creative vision
Timeline
Member and Provider Services Representative
Solis Health Plans
12.2023 - Current
Customer Service Representative
Navient
05.2023 - 09.2023
Distribution Customer Service
Savino Del Bene
08.2022 - 03.2023
Biological Scientist
Florida Department of Health Broward County
09.2021 - 03.2022
Social Media coordinator
Miami Strike Force
01.2019 - 04.2019
Bachelor of Science in Recreation and Sports Management - undefined
Florida International University
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