Indira Hankins
Muncie,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Suicide Prevention Specialist
A Better Way Services
05.2021 - Current
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
Caseworker
A Better Way Services
05.2021 - 03.2022
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Attended approved training and continuing education courses to maintain certifications.
Instructional Aide
Burris Laboratory School
08.2020 - 12.2021
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Observed and monitored children's activities.
- Gave one-on-one attention to students, while maintaining overall focus on entire group.
- Offered student support through special accommodations, extra assistance, and assessments.
Sales Associate
American Eagle Outfitters, Inc
03.2019 - 06.2021
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Education
Bachelor of Science - Criminal Justice
Ball State University
Muncie, IN12.2023
Skills
- Goal Setting
- Crisis Intervention
- Crisis Response
- Individual Instruction
- Classroom Support
- Reporting Requirements
- Special Education Support
- Crisis Management
- Reliable and Punctual
- Problem-Solving
- Listening Skills
- Suicide Prevention
- Documentation Skills
Language Proficiency
Russian: Elementary
Spanish: Elementary
Certification
Hazardous Waste Operations and Emergency Response: OSHA 40-Hour Training
CITI Program Training : Social and Behavioral Research
Genesys, OpenBeds and iCarol Documentation Systems
Microsoft™ applications: Word, Excel, Powerpoint
Professional References
Dr. John Pichtel
Ball State University
Director, Emergency Management and Homeland Security
765-285-2182
jpichtel@bsu.edu
Dr. Richard Whitman
Ball State University
Instructor, Emergency Management and Homeland Security
317-847-4178
rtwhitman@bsu.edu
Adam Reichle
Crisis Hotline Supervisor
765-747-9107
ar@abwservices.org
Timeline
Suicide Prevention Specialist
A Better Way Services
05.2021 - Current
Caseworker
A Better Way Services
05.2021 - 03.2022
Instructional Aide
Burris Laboratory School
08.2020 - 12.2021
Sales Associate
American Eagle Outfitters, Inc
03.2019 - 06.2021
Bachelor of Science - Criminal Justice
Ball State University
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