Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Indira Palma Matute

Indira Palma Matute

Nashville,TN

Summary

Dedicated cleaning contractor with a strong work ethic and proven adaptability at DAH CLEANING. Enhanced customer satisfaction through tailored cleaning plans and exceptional attention to detail, resulting in long-term contracts. Proficient in chemical-handling safety and committed to maintaining high-quality standards while fostering positive client relationships.

Overview

20
20
years of professional experience

Work History

Cleaning Contractor

DAH CLEANING
04.2010 - Current
  • Enhanced customer satisfaction by providing thorough and efficient cleaning services.
  • Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
  • Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
  • Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
  • Developed customized cleaning plans tailored specifically to each client''s unique needs.
  • Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Contributed to the growth of the business by securing long-term contracts with satisfied customers.
  • Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
  • Streamlined cleaning processes for increased productivity and cost savings.
  • Assisted in training new employees on company policies, procedures, and best practices for optimal performance.
  • Proactively identified potential issues in properties that required special attention or additional services.
  • Continuously improved personal skills by participating in industry workshops and staying current on new products, techniques, and trends.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Emptied trashcans and transported waste to collection areas.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Supervised supplies in inventory and submitted reorder requests.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.

Contractor Specialist

Stay Minty
11.2021 - 11.2024
  • Delivered completed projects on-time consistently while meeting all predefined specifications set forth by clients.
  • Implemented safety protocols on job sites to minimize accidents and injuries.
  • Trained new team members on company procedures, increasing overall productivity levels.
  • Enhanced customer satisfaction by providing thorough and efficient cleaning services.
  • Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
  • Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
  • Developed customized cleaning plans tailored specifically to each client''s unique needs.
  • Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
  • Streamlined cleaning processes for increased productivity and cost savings.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Emptied trashcans and transported waste to collection areas.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Cleaned walls and ceilings with special reach tools following regular schedule.

Administrative Officer

El Gran Yo Soy Church
11.2010 - 12.2019
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Created, prepared, and delivered reports to various departments.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
  • Maintained inventory of office supplies and placed orders.
  • Volunteered to help with special projects of varying degrees of complexity.

Sales Assistant

Cricket Wireless
02.2005 - 07.2008
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Conducted product demonstrations, significantly boosting daily sales figures.
  • Collaborated with team members to achieve sales targets and improve store performance.

Caregiver

Good Samaritan Home Care
01.2006 - 08.2007
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Education

Bachelor - Theology

Saint James University
Orlando, FL
05.2014

Skills

  • Strong work ethic
  • Commercial cleaning proficiency
  • Residential cleaning experience
  • Motivation and initiative
  • Deep cleaning expertise
  • Professional appearance
  • Equipment operation know-how
  • Waste disposal management
  • Chemical-handling safety
  • Team collaboration
  • Interior and exterior cleaning
  • Housekeeping
  • Cleaning and sanitizing
  • Disinfection practices
  • Sweeping and mopping
  • Laundry
  • Supply inventory management
  • Attention to detail
  • Multitasking and organization
  • Basic maintenance
  • Commercial and residential cleaning
  • Closet detailing
  • Adaptable and flexible
  • Checklists and recordkeeping
  • Flexible schedule
  • Productivity and time management
  • Basic mathematics
  • Administrative support
  • Trash collection and removal

Languages

Spanish
Native or Bilingual

Timeline

Contractor Specialist

Stay Minty
11.2021 - 11.2024

Administrative Officer

El Gran Yo Soy Church
11.2010 - 12.2019

Cleaning Contractor

DAH CLEANING
04.2010 - Current

Caregiver

Good Samaritan Home Care
01.2006 - 08.2007

Sales Assistant

Cricket Wireless
02.2005 - 07.2008

Bachelor - Theology

Saint James University

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Indira Palma Matute