Jasmine Warren
Nashville,TN
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Philips
Nashville, TN
08.2022 - 12.2025
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintain High volume inbound calls
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Displayed strong organizational skills while managing multiple projects simultaneously.
Customer Service Specialist
Verizon wireless
Nashville, TN
07.2019 - 06.2022
- Addressed customers courteously using suitable methods and problem-solving skills.
- Followed up with customers regarding product functionality and overall satisfaction.
- Assisted with mentoring new employees during and after training.
- Actively participated in team meetings offering suggestions for improving operational efficiencies.
- Analyzed call center metrics such as average handle time and first contact resolution rate.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Provided account information to customers and explained bill service policies and customer rights.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Provided exceptional customer service to clients in fast-paced call center environment.
Education
Bachelor of Science (B.S.) - Nursing
South college
Nashville, Tennessee03.2024
Skills
- Product Knowledge
- Microsoft PowerPoint
- Computer Proficiency
- Effective Communication
- Follow-up Skills
- Positive Attitude
Timeline
Customer Service Representative
Philips
08.2022 - 12.2025
Customer Service Specialist
Verizon wireless
07.2019 - 06.2022
Bachelor of Science (B.S.) - Nursing
South college