Indira Teng
Calhoun,GA
Summary
Dynamic leader with a proven track record at Peng’s Pavillion, adept in operations management and team leadership. Excelled in enhancing customer satisfaction and staff development, ensuring a 20% increase in efficiency. Skilled in decision-making and relationship building, consistently achieving beyond set goals through strategic planning and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Peng’s Pavillion
08.2017 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Science -
GNTC
Calhoun, GA01-2026
Skills
- Decision-making
- Time management
- Team leadership
- Customer service
- Staff management
- Safety procedures
- Computer skills
- Training and development
- Business administration
Certification
ServSafe Certification
- Servsafe Certified - [5/10/2022 to 5/10/2027]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Peng’s Pavillion
08.2017 - Current
Associate of Science -
GNTC
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