Indira Altagracia Martinez Reyes
Orlando,FL
Summary
Experienced candidate with vast background in customer service roles . possesses extensive knowledge of policies , procedures, and regulations related to cash handling and customer relations.
Adept at fostering customer relationships and enhancing dining experiences, I excelled in roles at Restaurant La Casa De La Empanada and LOVERA LLC, demonstrating exceptional customer service and hospitality expertise.
My rigorous attention to cleanliness and food safety, coupled with a knack for efficient cash handling, propelled significant service quality improvements.
Overview
7
7
years of professional experience
Work History
SERVER, CASHIER
Restaurant La Casa De La Empanada
06.2024 - Current
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Sampler
Vanesa Cosmetic
11.2023 - 05.2024
- Minimized errors with rigorous attention to detail and adherence to established protocols when collecting and storing samples.
- Maintained a safe working environment through diligent adherence to safety guidelines when dealing with potentially harmful substances during the sampling process.
- Demonstrated adaptability by quickly adjusting to changing project requirements or environmental conditions during the sampling process.
- Supported colleagues in troubleshooting complex sampling challenges, offering practical solutions based on experience and expertise.
Server Cashier
Lechonera Bonao
06.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Administrative Assistant
LOVERA LLC
09.2021 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Cashier Assistant
Acosta Auto Gas
01.2018 - 07.2021
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
Education
No Degree - Somecollege
Universidad Autonoma De Santo Domingo
Dominican Republic08-2002
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Food safety practices
- Dining area maintenance
- Service prioritization
- cash handlig
- customer service
Timeline
SERVER, CASHIER
Restaurant La Casa De La Empanada
06.2024 - Current
Sampler
Vanesa Cosmetic
11.2023 - 05.2024
Server Cashier
Lechonera Bonao
06.2023 - 11.2023
Administrative Assistant
LOVERA LLC
09.2021 - 05.2023
Cashier Assistant
Acosta Auto Gas
01.2018 - 07.2021
No Degree - Somecollege
Universidad Autonoma De Santo Domingo
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