Indranie Rampersaud
Queens,NY
Summary
Driven by a goal-oriented mindset, I leveraged CRM software expertise at Nemo Tile + Stone to enhance customer satisfaction and streamline order processes. Skilled in teamwork and effective communication, I consistently developed strong customer relationships, significantly contributing to seamless sales operations. My adaptability and Salesforce proficiency ensured high-quality customer service and operational efficiency.
Overview
12
12
years of professional experience
Work History
Sales Support Representative
Nemo Tile + Stone
05.2022 - Current
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
- Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
- Developed strong rapport with customers by maintaining regular contact through phone calls or emails.
- Facilitated communication between sales representatives and other departments to ensure seamless order fulfillment processes.
- Managed customer accounts, responding to inquiries and resolving customer service issues.
Customer Service Representative
Stone Source
07.2019 - 05.2022
- Managed customer accounts, responding to inquiries and resolving customer service issues.
- Responded to customer requests for products, services, and company information.
- Generate proposals, enter and processed orders and payment.
- Coordinate shipping with warehouse, local trucking company and and freight forwarders.
- Coordinating with accounting department on billing and forecasting sales to ensure orders are invoiced in a timely manner.
Showroom Receptionist
Stone Source
04.2017 - 07.2019
- Contributed to successful event planning and execution, coordinating logistics for promotional activities within the showroom.
- Maintained a visually appealing showroom, organizing displays to showcase products effectively.
- Streamlined administrative processes for increased efficiency, handling phone calls and maintaining appointment schedules.
- Enhanced customer experience by efficiently managing showroom appointments and welcoming visitors with a professional demeanor.
- Assisted clients in the showroom when their sales representative were not available.
Office Assistant
Reliable Insurance Services
02.2016 - 04.2017
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Communicating with insurance companies, banks and clients to ensure their policies remain current.
- Processing payments.
Front Desk Receptionist
Glamour Decorating
03.2012 - 02.2016
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Showcased to clients products and services offered.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected deposits, fees, and payments.
- Opened, closed and general maintenance of showroom throughout the day.
Education
High School Diploma -
Flushing High School
Flushing06.2009
Skills
- Goal-oriented mindset
- CRM software expertise
- Customer Relationship Management
- Time Management
- Teamwork and Collaboration
- Effective Communication
- Adaptability and Flexibility
- Order Processing
- Salesforce proficiency
Timeline
Sales Support Representative
Nemo Tile + Stone
05.2022 - Current
Customer Service Representative
Stone Source
07.2019 - 05.2022
Showroom Receptionist
Stone Source
04.2017 - 07.2019
Office Assistant
Reliable Insurance Services
02.2016 - 04.2017
Front Desk Receptionist
Glamour Decorating
03.2012 - 02.2016
High School Diploma -
Flushing High School
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