Indulekha Rallapalli

Cognizant Infra. Services

12.2021 - 06.2024

Collaborated with cross-functional teams to develop innovative solutions for complex technical issues.
Established robust monitoring solutions for proactive identification of potential issues and swift resolution when needed.
Improved team productivity by automating repetitive tasks.
Coordinated with stakeholders during major system upgrades or migrations to minimize disruption to daily operations.
Developed documentation for systems configuration, processes, and procedures to ensure consistency across the organization.
Mentored junior staff members, sharing expertise in system administration best practices.
Reviewed employee concerns and new opportunities to drive business strategies.
Prepared annual data to determine metrics for operational performance.
Assisted in employee appraisals, promotions based on performance reviews.
Identified trends and assessed opportunities to improve processes and execution.
Resolved issues and escalated problems with knowledgeable support and quality service.
Monitored networks and network devices to resolve technical problems quickly.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Developed and documented procedures and standards.
Maximized system availability through development and testing of contingency plans.
Led server infrastructure development, quality assurance, staging and production systems.
Analyzed complex project server issues and tried to solve them as described.

Summary