INDU REDDY CHINTALA
Greensboro
Summary
System Administrator with 5+ years of experience supporting enterprise IT environments. Hands-on experience with Windows Server administration, virtualization support, system monitoring, security controls, backup and disaster recovery, and Tier 3 incident escalation. Strong focus on reliability, security, documentation, and continuous improvement of IT infrastructure services.
Overview
9
9
years of professional experience
Work History
College Information Specialist
University of North Carolina at Greensboro
Greensboro, NC
08.2024 - Current
- Guiding users through any issues they encounter on the CFNC.org website.
- Providing support through the Zendesk platform, assisting users via email, text messages, and phone calls to ensure their concerns are resolved efficiently and professionally.
- Trained staff on best practices for information management and utilization of tools.
- Enabling educational professionals with administrative access to ProTools to facilitate operational efficiency.
Infrastructure System Administrator
Teleperformance Pvt Ltd
Hyderabad, India
10.2021 - 07.2023
- - Administered and supported Windows Server environments including Active Directory, DNS, DHCP, Group Policy, file and print services in a production enterprise environment.
- - Supported virtualized infrastructure by assisting with VM provisioning, monitoring performance, managing snapshots, and supporting host and VM lifecycle activities.
- - Acted as a Tier 3 escalation point for complex infrastructure incidents involving servers, applications, and network connectivity.
- - Performed root cause analysis and implemented corrective and preventive actions to improve system reliability and availability.
- - Maintained system monitoring, alerts, and logs to proactively identify performance bottlenecks and capacity issues.
- - Implemented security best practices including access controls, least-privilege standards, patch management, and audit documentation.
- - Administered backup jobs, validated backup integrity, and participated in disaster recovery and business continuity testing.
- - Supported change management processes by preparing implementation plans, risk assessments, rollback procedures, and coordinating maintenance windows.
- - Created and maintained infrastructure documentation including server inventories, network diagrams, SOPs, and runbooks.
- - Collaborated with vendors and managed service providers to troubleshoot issues and support infrastructure upgrades.
Infrastructure Support Analyst
Teleperformance Pvt Ltd
Hyderabad, India
07.2017 - 09.2021
- - Provided operational support for Windows-based infrastructure systems in a 24/7 production environment.
- - Supported Active Directory user and group management, access provisioning, and identity controls.
- - Monitored system health, performance alerts, and security events, escalating issues as appropriate.
- - Assisted with firewall rule requests, VPN access support, and network connectivity troubleshooting.
- - Supported backup verification, recovery testing, and documentation for disaster recovery standards.
- - Participated in incident, problem, and change management processes aligned with ITIL standards.
- - Maintained accurate configuration records, asset inventories, and compliance documentation.
- - Delivered technical support and guidance to end users and internal teams, improving resolution times and service reliability.
Education
Master of Science - Information Technology & Management
University of North Carolina At Greensboro
Greensboro05-2025
Bachelor of Science - Computer Science Engineering
Jawaharlal Nehru Technological University
05-2017
Skills
- Windows Server (AD DS, DNS, DHCP, Group Policy, File Services)
- Virtualization & VM Lifecycle Support (VMware concepts)
- Network Support (VLANs, Routing, Firewalls, VPN)
- Monitoring, Alerting & Performance Tuning
- Backup, Disaster Recovery & Business Continuity
- Security Hardening, Patch Management & Access Controls
- Change, Incident & Problem Management (ITIL)
- Technical Documentation, SOPs & Runbooks
Timeline
College Information Specialist
University of North Carolina at Greensboro
08.2024 - Current
Infrastructure System Administrator
Teleperformance Pvt Ltd
10.2021 - 07.2023
Infrastructure Support Analyst
Teleperformance Pvt Ltd
07.2017 - 09.2021
Master of Science - Information Technology & Management
University of North Carolina At Greensboro
Bachelor of Science - Computer Science Engineering
Jawaharlal Nehru Technological University