Indya Davis
Duluth,GA
Summary
. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Communications Officer
Gwinnett County Police Department
Lawrenceville, GA
08.2023 - Current
- Researched vehicle, wanted and missing persons information.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Assisted departments with special requests for assistance and BOLOs.
- Verified caller identity before dispatching personnel to ensure safety of responders.
Customer Service Representative - Virtual
American Express
Albany, GA
09.2022 - 04.2023
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Advocate Specialist - Virtual
VDART INC
Albany, GA
09.2021 - 01.2023
- Assisted customers in navigating company websites for product information and resources.
- Maintained up-to-date knowledge of products, services, policies, procedures, and regulations.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Technical Support Analyst - Virtual
Kelly Services
Albany, GA
01.2020 - 10.2021
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Maintained up-to-date case documentation for future reference.
- Assisted customer in understanding products, components and systems using technical demonstration.
Customer Service Representative -Virtual
TTEC
Albany, GA
10.2020 - 09.2021
- Consulted with customers to resolve service and billing issues.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Product Support | Tier 2 Chat | Sales
Concentrix
Albany, GA
08.2019 - 10.2020
- Provided feedback on current processes and procedures based on customer interactions.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
Assistant Manager
Family Dollar
Albany, GA
05.2019 - 01.2020
- Coordinated with other departments to ensure smooth flow of operations.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
Cashier Trainer
Panera Bread
Albany, GA
07.2017 - 02.2019
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Processed payments promptly for customers to exceed productivity standards.
Sales Associate
Footaction USA
Albany, GA
07.2017 - 02.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Handled customer complaints in a professional manner.
Education
Bachelor of Arts - Criminal Justice
Strayer University
Washington, DC09-2024
High School Diploma -
Westover High School
Albany, GA05-2019
Skills
- Corporate Communications
- Web Content Management
- Internal Communications
- Media Relations
- Situational Awareness
- EMS Dispatch
- Crisis Management
- Emergency Medical Instruction
- Computer Skills
- Decision-Making
Certification
- P.O.S.T Certification
- Basic Communication Officer Course
- FEMA - Introduction to Incident Command System
- FEMA - Introduction to the National Incident Management System
- IAED Certification - OUTEC
- IAED Certification - Dispatch-Direct CPR
- What3Words
- RapidSOS
- GCIC
Timeline
Communications Officer
Gwinnett County Police Department
08.2023 - Current
Customer Service Representative - Virtual
American Express
09.2022 - 04.2023
Customer Advocate Specialist - Virtual
VDART INC
09.2021 - 01.2023
Customer Service Representative -Virtual
TTEC
10.2020 - 09.2021
Technical Support Analyst - Virtual
Kelly Services
01.2020 - 10.2021
Customer Product Support | Tier 2 Chat | Sales
Concentrix
08.2019 - 10.2020
Assistant Manager
Family Dollar
05.2019 - 01.2020
Cashier Trainer
Panera Bread
07.2017 - 02.2019
Sales Associate
Footaction USA
07.2017 - 02.2019
Bachelor of Arts - Criminal Justice
Strayer University
High School Diploma -
Westover High School
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