Indya Douglas
Biscoe,NC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
4
4
years of professional experience
Work History
Store Manager
Hibbett
01.2024 - Current
- Analyzed sales data for strategic planning and resource allocation.
- Established a welcoming atmosphere to encourage repeat business.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Create weekly schedules for staff including 16 people.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Controlling Shrink Targets.
- My goal is to drive total sales and gain more customers
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Sales Associate
Hibbett
04.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy (when I became Assistant).
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Athletic Trainer
Montgomery Central High School
08.2022 - 08.2023
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice, or while exercising.
- Developed a positive rapport with student-athletes, promoting trust in the athletic training process.
- Assisted with event coverage coordination to ensure appropriate injury prevention strategies were implemented during competitions.
- Created and implemented strength and conditioning programs for athletes.
- Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
- Reduced injury rates through careful monitoring of athletes'' physical condition and progress.
- Administered first aid and CPR in athletic environments to address emergency situations.
Education
Bachelor of Science - Exercise Science
Winston-Salem State University
Winston-Salem, NC05-2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Team leadership
Timeline
Store Manager
Hibbett
01.2024 - Current
Athletic Trainer
Montgomery Central High School
08.2022 - 08.2023
Sales Associate
Hibbett
04.2021 - Current
Bachelor of Science - Exercise Science
Winston-Salem State University
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