INDYA JACKSON

• Handle 50–75 inbound service requests per day while maintaining accuracy across scheduling and eligibility verification processes
• Maintain an average handle time of approximately 4–6 minutes per interaction while ensuring quality customer service and accurate documentation
• Coordinate transportation services across multiple providers, ensuring timely appointment scheduling and conflict resolution
• Navigate 3–5 systems simultaneously to document trip updates, verify eligibility, and communicate service changes
• Maintain strong quality performance metrics while supporting members, healthcare facilities, and transportation providers
• Provide professional written communication while documenting detailed case notes in real time
• Improve workflow efficiency by multitasking across high-volume requests in a fast-paced remote environment

• Manage calendars, appointments, and scheduling for multiple clients, supporting daily operational efficiency

• Coordinate virtual meetings, prepare documentation, and maintain organized digital filing systems
• Perform consistent data entry and maintain accurate records across internal tracking systems
• Communicate with clients and vendors to ensure tasks and service updates are completed in a timely manner
• Assist with onboarding documentation and workflow tracking processes

• Supported high-volume customer inquiries while maintaining professionalism and efficiency in a remote call center environment
• Documented service interactions accurately while navigating multiple internal software platforms
• Resolved account issues and provided clear communication to customers regarding service updates