Summary
Overview
Work History
Education
Skills
Timeline
Generic

Indya McKinley

Bessemer ,AL

Summary

Results driven business professional presently seeking an administrative/ customer service role to utilize my knowledge, skills, and abilities effectively and efficiently while contributing positively to business process

Overview

3
3
years of professional experience

Work History

Member Service Representative

RxBenefits
05.2024 - 05.2025
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated and engaged customers with their health plan and benefits.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Managed 70 or more calls , emails and faxes daily

Phone Banker

Regions Operational Center
06.2023 - 03.2024
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Maintain knowledge of policies and procedures and banking guidelines to answer customer inquires maintaining customer satisfaction.
  • Research information and manage data to make appropriate recommendations regarding financial products and services
  • Handled over 100 incoming telephone calls, emails and chat requests.

Patient Care Technician

UAB Medicine
06.2022 - 09.2023
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Supported needs of 16+ residents under long-term care.

Education

High School Diploma -

Holy Family Cristo Rey Catholic High School
Birmingham, AL
05-2019

Skills

  • Membership renewals
  • Member correspondence
  • Customer service
  • Service recommendations
  • Administrative operations
  • Business Concepts
  • Documentation workflow management
  • Compliance
  • Marketing Sales
  • MS Office

Timeline

Member Service Representative

RxBenefits
05.2024 - 05.2025

Phone Banker

Regions Operational Center
06.2023 - 03.2024

Patient Care Technician

UAB Medicine
06.2022 - 09.2023

High School Diploma -

Holy Family Cristo Rey Catholic High School

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