Ines A. Mena De George
2022 N Beckley Ave Unit 1349 Dallas
Summary
Very organized office administrator professional with over five years of Customer service and office computer skills. Independent candidate with the ability to carry out assigned duties with little supervision, currently seeking a job to utilizes all well-developed organizational skills. Detail-oriented office administrator with a strong background in customer service and organizational management. Demonstrates the ability to streamline operations and enhance guest experiences through effective communication and efficient processes. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
16
16
years of professional experience
Work History
Front Desk Attendant
Gtms
Dallas
12.2025 - Current
- Greeted and assisted guests with check-in and check-out, ensuring smooth arrivals and departures.
- Coordinated reservations and managed booking systems effectively.
- Managed phone inquiries, directing calls to appropriate departments to enhance guest communication.
- Processed guest payments and resolved billing inquiries, contributing to overall guest satisfaction.
- Provided information on local attractions, services, and amenities to guests.
- Maintained front desk area, ensuring cleanliness and organization.
FLOOR ATTENDANT
Gideon Toal Management Services
Irving
12.2025 - Current
- Assisted guests with inquiries, ensuring positive experiences and satisfaction.
- Collaborated with team members to promptly resolve guest concerns, enhancing overall service quality.
- Ensured compliance with safety and sanitation regulations daily.
- Maintained cleanliness and order in assigned areas throughout facilities.
- Monitored facility supplies, proactively reporting inventory needs to prevent shortages.
Customer service UM RUNNER
AIRSERV DFW Airport
01.2015 - 02.2022
- Helped unaccompanied minors traveling alone by providing empathy and understanding, ensuring a supportive experience on customers’ airlines.
- Assisted minors in finding gates and making connections, offering guidance and a comforting presence during their travels.
- Assisted passengers with luggage and transportation needs at DFW Airport.
- Coordinated with team members to ensure timely delivery of services.
- Maintained cleanliness and organization of designated areas in airport terminals.
Administrative Assistant / Customer service
Nicanet S.A.
04.2010 - 09.2014
- Greeted and assisted visitors and clients at reception
- Answered, screened, and transferred inbound calls to ensure efficient communication and support
- Scheduled and coordinated meeting appointments and travel arrangements for managers, optimizing their time and resources
- Processed and responded to information data requests from clients
- Prepare and modify documents including correspondence, report, draft memos and email
- Maintained organized electronic and hard copy filing systems for easy access to documentation
- Monitored and organized office supply inventories for efficient use
Education
Casa De La Mujer School for computer
University Hispano Americana Lawyer
Carmela Noguera High School
Skills
- Microsoft Office
- Office Procedures
- Filing/Editing
- Microsoft Windows
- Telephone Skills
- Typing (40wpm)
- Customer Service
- Leadership Skills
- AS 400
- MS Word
- Welcoming guests
- Fluent in multiple languages
- Customer service expertise
- Empathy and patience
- Hospitality services
References
- Tobby Bethley, Manager supervisor, Airserv DFW Airport, 281-989-1394
- Norma Ruiz, Manager, Nicanet, S.A, 505-899-36717
Employment Skills
- Developed ability to work in a fast pace atmosphere
- Maintained excellent customer relations and rapport
- Ability to multi-task, in a stressful environment
- Ability to follow instruction and make decisions
- Servicing customer in a caring and professional manner
- Excellent communication skill; both verbal and written
- Ability to exercise mature judgment while under pressure
- Ability to motivate and guidance other to meet company goals
- Ability to cope with a variety of non-routine situation
Timeline
Front Desk Attendant
Gtms
12.2025 - Current
FLOOR ATTENDANT
Gideon Toal Management Services
12.2025 - Current
Customer service UM RUNNER
AIRSERV DFW Airport
01.2015 - 02.2022
Administrative Assistant / Customer service
Nicanet S.A.
04.2010 - 09.2014
Casa De La Mujer School for computer
University Hispano Americana Lawyer
Carmela Noguera High School