INES RILEY
Springfield,MA
Summary
Well-organized professional with varied experiences and knowledge in administrative roles. Driven to be efficient while maintaining filing systems, answering phone lines, and scheduling appointments/ events.
Dedicated to working with students during classes and performances, while building lifetime skills and relationships.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Receptionist
Vickers Oil
West Springfield, MA
08.2025 - Current
- Answer high volume phone calls and assist customers with orders and delivery scheduling
- Review and contact customers to process online orders to schedule deliveries
- Collect payment information and processed charges and refunds using EFT
- Log transactions on paper and entered all data into the computer system
- Maintain accurate records and support daily office operations
- Communicate thoroughly with office members to ensure customer satisfaction and solve any complications
Assistant Dance Instructor
On Broadway Dance Studio
Springfield, MA
09.2016 - Current
- Creating a safe environment for students by explaining health and safety rules
- Teach and explain choreography by breaking down and demonstrating movements
- Plan, prepare, and deliver lessons, introducing techniques and exercises to students
- Develop and execute fundraising events, and recitals for the studio
- Assisting students with extra help, feedback, and assuring material is suitable for class
- Keep open communication with parents and guardians of dancers regarding studio and class events
Front-End Associate Specialist
Big Y World Class Market
Springfield, MA
03.2023 - 06.2025
- Providing accurate payment transactions and efficient checkout-times as Cashier
- Assisting customers with inquiries and providing services in Customer Service Booth
- Staying alert, focused, and observant in Self-Checkout helping when needed
- Managing front-end by providing assistance to employees, customers, and completing daily/ closing tasks throughout shift as Head Cashier
- Fully trained Cashier, Service Clerk, Customer Service Specialist, and Self-Checkout ACE
Education
Bachelors - Child Psychology
Bay Path University
Longmeadow, MA05-2026
Highschool Diploma -
Springfield High School of Science And Technology
Springfield, MA06-2024
Skills
- Customer Service & Transactions
- Cleaning and Organization
- Procedure Preparation
- Classroom Instruction
- Telephone skills
- File management
- Appointment scheduling
Certification
- Driver's License
- Adult & Pediatric First Aid/CPR/AED Certified
- Adult Mental Health First Aid
Timeline
Receptionist
Vickers Oil
08.2025 - Current
Front-End Associate Specialist
Big Y World Class Market
03.2023 - 06.2025
Assistant Dance Instructor
On Broadway Dance Studio
09.2016 - Current
Bachelors - Child Psychology
Bay Path University
Highschool Diploma -
Springfield High School of Science And Technology