Ines Savage
Layton
Summary
Speaking Spanish, French and English.
Customer service professional for 25 years with proven track record of delivering high-quality support.
Known for excellent problem-solving skills and ability to adapt to changing situations.
Strong focus on teamwork and archiving measurable results through effective communication and empathy.
Overview
16
16
years of professional experience
Work History
OFFICE DATA ENTRY CLERK
Internal Revenue Service, IRS
Ogden, UT
05.2022 - 04.2023
- Entered and updated taxpayer data accurately in IRS databases.
- Processed tax forms and documents in compliance with federal regulations.
- Assisted in verifying information for completeness and accuracy, ensuring data integrity.
- Managed routine administrative tasks to support office operations efficiently.
Global Support Generalist
LDS Global Distribution Services
Salt Lake City, UT
02.2021 - 08.2021
- I fulfilled an important role in serving individuals in area offices, departments, church units, and home.
- Act as first point of contact for all customer phone calls and emails, provide prompt resolution and troubleshooting for the customer concerns.
- Initiate account credits, returns and general customer maintenance.
- Records all customer contact information System.
- I was dedicated to providing members, leaders and employees with their products they need to magnify their callings, and perform their responsibilities.
Senior Travel Agent
Regence Travel Agency
Quebec, Canada
09.2011 - 08.2013
- Developed customized travel itineraries based on client preferences and budget constraints.
- Managed complex travel arrangements, including flights, accommodations, and activities.
- Cultivated relationships with suppliers to secure competitive rates and exclusive offers.
- Resolved client issues promptly, enhancing overall satisfaction and loyalty.
- Mentored junior agents on booking procedures and customer service best practices.
- Attended industry conferences and networking events to establish valuable partnerships within the travel sector.
Distribution Center Manager
The Church of Jesus Christ of Latter
Montreal, Quebec, Canada
09.2007 - 08.2013
- Able to serve customers in French, Spanish and English.
- Oversaw daily operations to ensure efficient order fulfillment and accurate inventory management.
- Implemented process improvements that enhanced workflow efficiency within distribution center.
- Trained and mentored staff on best practices for safety, equipment usage, and operational procedures.
- Collaborated with sales teams to support promotional activities, ensuring adequate product availability during peak periods.
- Handled financial transaction; cashiering and balancing en-of-day sales reports.
Education
High School Diploma -
Interpreting And Cultural Competence Academy
Salt Lake City, UT03-2026
High School Diploma -
BYU Pathway Connect Worldwide,
Online Program07-2019
High School Diploma -
BYU Online Program
Provo, UT07-2015
Skills
- Strong communication skills
- Professionalism and work ethic
- Accuracy and attention to detail
- Meticulous and self-disciplined
- Problem-solving capability
- Active listening and empathy
- Clients satisfaction management
- Consistently meets deadlines
- Honest and Integrity
Timeline
OFFICE DATA ENTRY CLERK
Internal Revenue Service, IRS
05.2022 - 04.2023
Global Support Generalist
LDS Global Distribution Services
02.2021 - 08.2021
Senior Travel Agent
Regence Travel Agency
09.2011 - 08.2013
Distribution Center Manager
The Church of Jesus Christ of Latter
09.2007 - 08.2013
High School Diploma -
Interpreting And Cultural Competence Academy
High School Diploma -
BYU Pathway Connect Worldwide,
High School Diploma -
BYU Online Program