INESSA PABLOFF
Salem,OR
Summary
International Trade and Logistics professional with 10+ years of experience managing domestic and international shipments, export documentation, trade compliance, inventory programs, and customer accounts. Experienced in coordinating ocean, air, and domestic transportation, reviewing Letters of Credit, preparing export documentation, resolving shipment exceptions, and managing cross-functional relationships with customers, suppliers, brokers, warehouses, and accounting teams. Proven success developing Standard Operating Procedures (SOPs), improving operational processes, and supporting complex supply chain operations across global markets.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Trade Services Representative
CENTRAL NATIONAL GOTTESMAN (CNG)
11.2022 - Current
- Manage end-to-end domestic and international order fulfillment for approximately 40 customer accounts and 14 pulp and paper mill suppliers.
- Coordinate export shipments to customers in Thailand, Indonesia, Mexico, Canada, and other global markets through freight brokers and logistics partners.
- Review Letters of Credit and prepare compliant export documentation packages to facilitate international bank-to-bank payment transactions.
- Prepare and process export documentation including AES filings, Bills of Lading, commercial invoices, shipping instructions, and customer-specific trade documents.
- Serve as the primary liaison between customers, mills, brokers, warehouses, sales representatives, and accounting teams to ensure successful order execution.
- Resolve shipment exceptions including late deliveries, damaged freight, short shipments, customs-related delays, documentation discrepancies, and freight disputes.
- Manage warehouse inventory programs totaling approximately 1,300 tons and $900,000 in inventory value, ensuring inventory accuracy and timely product releases.
- Process mill invoices, receipts, customer invoicing, profit worksheets, and accrual reconciliations utilizing JD Edwards EnterpriseOne (E1).
- Develop and maintain customer-specific Standard Operating Procedures (SOPs) and SharePoint repositories documenting workflows, shipping requirements, inventory procedures, customer contacts, and account-specific instructions.
- Train and cross-train a team of four Trade Services professionals while maintaining working knowledge of additional account portfolios to provide business continuity and account coverage.
- Generate customized operational reports using Power BI to support inventory visibility and shipment management.
- Utilize JD Edwards EnterpriseOne (E1), Trade Tech, Proteus, Power BI, SharePoint, Square 9, and Microsoft Excel to support daily operations.
Export Coordinator / Customer Service Representative
H2O INNOVATION USA
11.2015 - 11.2022
- Coordinated domestic and international shipments of water treatment chemicals via ocean, air, LCL, FCL, LTL, FTL, parcel, and drop-ship transportation channels.
- Coordinated hazardous materials shipments in compliance with DOT, IMDG, and IATA transportation regulations.
- Prepared and reviewed Dangerous Goods Declarations, Commercial Invoices, Certificates of Origin, Certificates of Analysis, Packing Lists, Shippers Letters of Instruction, and Bills of Lading.
- Managed export shipments from order receipt through shipment completion, documentation preparation, invoicing, and order closure.
- Ensured compliance with customer-specific and country-specific shipping, documentation, and regulatory requirements.
- Collaborated with freight forwarders and transportation providers to secure competitive freight quotations, evaluate shipping options, and coordinate cost-effective transportation solutions.
- Audited freight and vendor invoices, resolved discrepancies, and coordinated payment approval activities.
- Created customer-specific shipping instructions and documentation processes to improve compliance, consistency, and operational efficiency.
- Created training manuals and procedural documentation supporting software transitions and employee onboarding.
- Led workflow improvement initiatives between Customer Service and Accounting teams to improve communication and operational efficiency.
Administrative Assistant / Medical Office Specialist
ESCONDIDO PULMONARY MEDICAL GROUP
10.2004 - 11.2015
- Coordinated physician scheduling, licensing renewals, and credentialing for multi-physician medical practice, ensuring smooth administrative operations.
- Developed employee training materials, procedure manuals, and workflow documentation to facilitate software implementations and enhance process improvements.
- Oversaw billing support, insurance claims processing, and accounts receivable management, ensuring accurate payment reconciliation and effective collections.
Skills
- International Logistics & Supply Chain Operations
- Trade Services & Order Management
- Export Documentation & Compliance
- Letters of Credit (LC)
- Ocean, Air & Domestic Transportation
- Freight Broker & Carrier Management
- Customs Documentation
- Claims & Exception Resolution
- Inventory Management
- SOP Development & Process Improvement
- ERP & Order Management Systems
- Cross-Functional Collaboration & Training
Certification
- NASBITE Global Business Professional Credential Training
- DOT Hazardous Materials Training (Previously Certified)
- IMDG Hazardous Materials Training (Previously Certified)
- IATA Dangerous Goods Training (Previously Certified)
- American Heart Association First Aid & CPR Certification
Timeline
Trade Services Representative
CENTRAL NATIONAL GOTTESMAN (CNG)
11.2022 - Current
Export Coordinator / Customer Service Representative
H2O INNOVATION USA
11.2015 - 11.2022
Administrative Assistant / Medical Office Specialist
ESCONDIDO PULMONARY MEDICAL GROUP
10.2004 - 11.2015