Ineza Nice
Kigali,Rwanda
Summary
Dynamic and customer-focused professional with extensive experience in hospitality, customer service, sales, and tourism. Committed to delivering world-class passenger care while ensuring safety and comfort in every interaction. Eager to contribute a strong sense of professionalism, cultural awareness, and a genuine passion for creating exceptional guest experiences to the Cabin Crew team at Etihad Airways. Proven ability to thrive in fast-paced environments while maintaining a positive attitude and fostering memorable connections with guests.
Overview
7
7
years of professional experience
Work History
Private Language Tutor
Self-Employed
Kigali, Rwanda
08.2025 - 03.2026
- Utilized various teaching methodologies to enhance language acquisition and retention.
- Enhanced student language proficiency by implementing immersive and interactive teaching methods.
- Assessed student progress through regular evaluations and feedback sessions.
- Implemented engaging activities to foster a dynamic learning environment.
- Utilized multimedia resources, such as films, music, and literature to enrich lessons and promote cultural awareness among students.
- Boosted student confidence in language skills through personalized lesson plans tailored to individual needs.
Customer Service Executive
Lomemo Tours & Travels
Kigali, Rwanda
01.2023 - 01.2025
- Assisted clients with bookings, inquiries, and travel arrangements.
- Handled complaints and provided solutions with professionalism.
- Developed lasting relationships with clients, fostering loyalty and encouraging repeat engagements.
- Provided timely assistance to customers, addressing inquiries and resolving issues effectively.
- Managed booking processes using online reservation systems, ensuring accuracy and efficiency.
Customer Service Agent Internship
NIYO Travel
Kigali, Rwanda
01.2022 - 01.2022
- Ensured smooth service delivery with excellent customer handling.
- Assisted clients with travel inquiries and booking processes to enhance customer satisfaction.
- Resolved customer issues promptly through effective communication and problem-solving techniques.
- Adapted to changing priorities in a fast-paced environment while maintaining service quality.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Sales & Marketing Associate
Independent Role
Kigali, Rwanda
01.2022 - 01.2022
- Promoted travel packages and tourism services to clients.
- Conducted market research to identify trends and consumer preferences for strategic planning.
- Assisted in managing social media accounts, increasing engagement through tailored content.
- Negotiated deals and achieved monthly sales targets.
- Developed and implemented targeted marketing campaigns to enhance brand visibility.
Customer Service Agent Internship
Bright Horizon Travel & Tours
Kigali, Rwanda
01.2021 - 01.2021
- Supported travel agents in ticketing, reservations, and client service.
- Assisted in creating travel itineraries and customer follow-ups.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative Intern
International Tours & Transport
Kigali, Rwanda
01.2019 - 01.2019
- Gained practical knowledge in ticketing and documentation support.
- Assisted in customer inquiries and administrative tasks.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Business Management - Business Management
Mount Kenya University
08-2026
High School - Tourism & Hospitality
Church of God High School
Primary Education - undefined
Victorious Academy
Skills
- Strong interpersonal & communication skills
- Customer service & hospitality expertise
- Ability to work under pressure with professionalism
- Teamwork & leadership potential
- Multicultural awareness & adaptability
- Sales & negotiation experience
Languages
English – Fluent
French – Fair
Kinyarwanda – Native
Timeline
Private Language Tutor
Self-Employed
08.2025 - 03.2026
Customer Service Executive
Lomemo Tours & Travels
01.2023 - 01.2025
Customer Service Agent Internship
NIYO Travel
01.2022 - 01.2022
Sales & Marketing Associate
Independent Role
01.2022 - 01.2022
Customer Service Agent Internship
Bright Horizon Travel & Tours
01.2021 - 01.2021
Customer Service Representative Intern
International Tours & Transport
01.2019 - 01.2019
Primary Education - undefined
Victorious Academy
Bachelor of Business Management - Business Management
Mount Kenya University
High School - Tourism & Hospitality
Church of God High School