Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ineza Nice

Kigali,Rwanda

Summary

Dynamic and customer-focused professional with extensive experience in hospitality, customer service, sales, and tourism. Committed to delivering world-class passenger care while ensuring safety and comfort in every interaction. Eager to contribute a strong sense of professionalism, cultural awareness, and a genuine passion for creating exceptional guest experiences to the Cabin Crew team at Etihad Airways. Proven ability to thrive in fast-paced environments while maintaining a positive attitude and fostering memorable connections with guests.

Overview

7
7
years of professional experience

Work History

Private Language Tutor

Self-Employed
Kigali, Rwanda
08.2025 - 03.2026
  • Utilized various teaching methodologies to enhance language acquisition and retention.
  • Enhanced student language proficiency by implementing immersive and interactive teaching methods.
  • Assessed student progress through regular evaluations and feedback sessions.
  • Implemented engaging activities to foster a dynamic learning environment.
  • Utilized multimedia resources, such as films, music, and literature to enrich lessons and promote cultural awareness among students.
  • Boosted student confidence in language skills through personalized lesson plans tailored to individual needs.

Customer Service Executive

Lomemo Tours & Travels
Kigali, Rwanda
01.2023 - 01.2025
  • Assisted clients with bookings, inquiries, and travel arrangements.
  • Handled complaints and provided solutions with professionalism.
  • Developed lasting relationships with clients, fostering loyalty and encouraging repeat engagements.
  • Provided timely assistance to customers, addressing inquiries and resolving issues effectively.
  • Managed booking processes using online reservation systems, ensuring accuracy and efficiency.

Customer Service Agent Internship

NIYO Travel
Kigali, Rwanda
01.2022 - 01.2022
  • Ensured smooth service delivery with excellent customer handling.
  • Assisted clients with travel inquiries and booking processes to enhance customer satisfaction.
  • Resolved customer issues promptly through effective communication and problem-solving techniques.
  • Adapted to changing priorities in a fast-paced environment while maintaining service quality.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Sales & Marketing Associate

Independent Role
Kigali, Rwanda
01.2022 - 01.2022
  • Promoted travel packages and tourism services to clients.
  • Conducted market research to identify trends and consumer preferences for strategic planning.
  • Assisted in managing social media accounts, increasing engagement through tailored content.
  • Negotiated deals and achieved monthly sales targets.
  • Developed and implemented targeted marketing campaigns to enhance brand visibility.

Customer Service Agent Internship

Bright Horizon Travel & Tours
Kigali, Rwanda
01.2021 - 01.2021
  • Supported travel agents in ticketing, reservations, and client service.
  • Assisted in creating travel itineraries and customer follow-ups.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Service Representative Intern

International Tours & Transport
Kigali, Rwanda
01.2019 - 01.2019
  • Gained practical knowledge in ticketing and documentation support.
  • Assisted in customer inquiries and administrative tasks.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Bachelor of Business Management - Business Management

Mount Kenya University
08-2026

High School - Tourism & Hospitality

Church of God High School

Primary Education - undefined

Victorious Academy

Skills

  • Strong interpersonal & communication skills
  • Customer service & hospitality expertise
  • Ability to work under pressure with professionalism
  • Teamwork & leadership potential
  • Multicultural awareness & adaptability
  • Sales & negotiation experience

Languages

English – Fluent
French – Fair
Kinyarwanda – Native

Timeline

Private Language Tutor

Self-Employed
08.2025 - 03.2026

Customer Service Executive

Lomemo Tours & Travels
01.2023 - 01.2025

Customer Service Agent Internship

NIYO Travel
01.2022 - 01.2022

Sales & Marketing Associate

Independent Role
01.2022 - 01.2022

Customer Service Agent Internship

Bright Horizon Travel & Tours
01.2021 - 01.2021

Customer Service Representative Intern

International Tours & Transport
01.2019 - 01.2019

Primary Education - undefined

Victorious Academy

Bachelor of Business Management - Business Management

Mount Kenya University

High School - Tourism & Hospitality

Church of God High School
Ineza Nice