Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.
Overview
5
5
years of professional experience
Work History
SORTATION ASSOCIATE
Amazon
Champaign, IL
07.2019 - Current
Operated mail processing equipment and manually sorted mail
Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
SHIFT SUPERVISOR
Allied Universal Security
Dallas, TX
03.2020 - 05.2023
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
Advised security team and conducted investigations of significant threats and loss or misappropriation of assets
Trained new security officers in a 2 week time period
Supervised team of 5 security personnel during shift
Screened vendors and contractors before granting access to restricted areas within building
Customer Service Representative
State Farm Mutual Automobile Insurance Company
Dallas, TX
05.2020 - 10.2022
Disbursed payments
Take Incoming calls
Place outbound calls
Investigate claims
Customer service
Multitasking
Active
Provided policy and service information
Responded to claim inquiries
Assisted customers with a warm and professional attitude