Summary
Overview
Work History
Education
Skills
Timeline
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Infinity Freeman

Chicago,IL

Summary

Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.

Overview

5
5
years of professional experience

Work History

SORTATION ASSOCIATE

Amazon
Champaign, IL
07.2019 - Current
  • Operated mail processing equipment and manually sorted mail
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted

SHIFT SUPERVISOR

Allied Universal Security
Dallas, TX
03.2020 - 05.2023
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets
  • Trained new security officers in a 2 week time period
  • Supervised team of 5 security personnel during shift
  • Screened vendors and contractors before granting access to restricted areas within building

Customer Service Representative

State Farm Mutual Automobile Insurance Company
Dallas, TX
05.2020 - 10.2022
  • Disbursed payments
  • Take Incoming calls
  • Place outbound calls
  • Investigate claims
  • Customer service
  • Multitasking
  • Active
  • Provided policy and service information
  • Responded to claim inquiries
  • Assisted customers with a warm and professional attitude
  • Resolved customer information and complaints

Education

High School Diploma -

Crete Monee High School
Crete, IL
01-2017

Skills

  • Distribution services
  • Product location skills
  • High level of integrity
  • Quality control
  • Time management
  • Customer service oriented
  • Problem solving
  • Safety Understanding
  • Staff Management
  • CCTV Monitoring
  • Access Systems and Patrol
  • Security personnel training
  • Daily incident reporting

Timeline

Customer Service Representative

State Farm Mutual Automobile Insurance Company
05.2020 - 10.2022

SHIFT SUPERVISOR

Allied Universal Security
03.2020 - 05.2023

SORTATION ASSOCIATE

Amazon
07.2019 - Current

High School Diploma -

Crete Monee High School
Infinity Freeman