Inger Hall
Des Moines,IA
Summary
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Overview
26
26
years of professional experience
Work History
Public Works Assistant
City of Des Moines, Iowa
Des Moines, IA
03.2025 - Current
- Maintain detailed incident reports and communication logs.
- Display excellent decision-making abilities under pressure, mitigating risks while still fulfilling transportation requirements efficiently.
- Performed additional security-related tasks as needed, such as conducting foot patrols or serving as backup support for other team members during high-risk operations.
- Adhered strictly to company policies and guidelines regarding driver conduct and professionalism at all times during working hours.
- Collaborated with security team members, maintaining open communication channels for situational awareness.
Career Coach
Des Moines Area Community College
Des Moines, IA
08.2024 - Current
- Developed individualized career plans to align educational goals with job market trends.
- Facilitated workshops on resume writing and interview preparation for diverse student populations.
- Conducted one-on-one coaching sessions, enhancing clients' job search strategies and networking skills.
- Collaborated with local employers to identify workforce needs and opportunities for student placements.
Employment Specialist
Molina Healthcare
Des Moines, IA
02.2023 - 08.2024
- Developed personalized employment plans to assist clients in achieving career goals.
- Facilitated training workshops on job search strategies and interview techniques for diverse populations.
- Collaborated with community organizations to expand resources and opportunities for job seekers.
- Conducted assessments to match clients with suitable employment opportunities based on skills and interests.
Reintergration Specialist
United Way of Central Iowa
Des Moines, IA
02.2019 - 02.2023
- Developed and implemented community outreach programs to enhance local engagement and support initiatives.
- Coordinated resource allocation for various projects, ensuring efficient use of funds and materials.
- Collaborated with stakeholders to identify community needs and create tailored solutions addressing those needs.
- Led training sessions for volunteers, fostering a knowledgeable team dedicated to mission-driven work.
- Monitored inmate activities to ensure compliance with facility regulations and safety protocols.
Workforce Advisor
Iowa Workforce Development
Des Moines, IA
01.2009 - 02.2019
- Referred applicants to prospective employers for consideration.
- Obtains, reviews, and analyzes information from customers verifying information is accurate in Session manager. Determine availability for work, refusal of work, and suitability of work issues to make a determination on eligibility or continued eligibility for benefits. Conduct in-depth interviews by phone and in person to determine customer qualifications and classifications for job referral services, unemployment insurance benefit services, or the need for special services such as National Career Readiness Certificate (NCRC) testing, Handling over 100 caseloads at any given time.
- Re-Employment Services (RES) counseling to assure claimants meet their unemployment benefits requirements, training (Key Train) and enter information obtained to the appropriate data base IWORKS. Inform and provide technical assistance on the regulatory requirements to customers of special programs within the local Workforce Development Center such as Worker Opportunity Tax Credit (WOTC) and Federal Bonding.
- Train and educate targeted groups such as: Veterans, Disabled Veterans, Ex-Felons, Vocational Rehabilitation referrals, Food Stamp recipients and Supplemental Security Income (SSI) recipients using O
- Net online resource center career exploration. Assist customer in making an obtainable career goal plan.
- Prepare Metrics, Workshop Attendees and Manager overall monthly reports. Create spreadsheets used to determine needs and goals for agencies development. Keep accurate records of information gathered in IWORKS program. Submit all information to department managers/director.
- Train Iowa Workforce Development (IWD) internal staff Integrated Services Delivery, increasing and emphasizing enhanced staff-assisted, value added and skill advancement as a core service for all customers. Ensure that staff is knowledgeable on all pertinent information that will empower clients with securing permanent employment.
- Assist customers in using computers, i.e. searching internet and print resources, troubleshoot computer/internet usage, tutorials, labor market information, educational options, career explorations, the writing of resumes and educate customers in the use of self-help services and assisted services available at Workforce Development. Provide proficiency test and skill assessments as requested and forward scores to employers. Facilitate job search, job seeking and job keeping skills workshops using prescribed curriculums provided by the agency.
- Greet customers and lead them through the membership process, direct customers to appropriate event or appointment that are being held in the building. Assist, gather and enter customer information into I-Works. Conduct initial service triage to determine cohort services that are appropriate. Facilitate the flow from Skills to Recruitment & Placement. Gather appropriate resource information for new members. Assist community organizations, businesses and other agencies by providing labor market information, child labor forms, 9in 1 posters, verification of work registration and wage verification.
Customer Service Specialist
Blood Center Of Iowa
Des Moines, IA
05.2005 - 07.2010
- Provided information about products and services.
- Canceled accounts.
- Received and processed incoming phone calls from customer or client base.
- Recorded details of customer transactions, interactions, inquiries, complaints and comments.
- Prioritized data entry daily to ensure customers' needs were met.
- Ensured that appropriate changes were made to resolve customer concerns.
- Effectively identified customer concerns over the phone.
- Referred unresolved customer grievances for further investigation.
- Determined possible causes of customer complaints.
- Maintained effective working relationships with customers and internal departments.
- Maintained a positive and professional phone demeanor.
Processed teacher license for the State Of Iowa
Iowa Board Of Educational Examiners
Des Moines, IA
02.2007 - 10.2009
- Processed teacher license for the State Of Iowa.
- Issued licenses or permits to qualified applicants.
- Coded information on license applications for entry into computers.
- Advised applicants on license requirements.
- Collected necessary license fees.
- Evaluated applications to verify completeness and accuracy.
- Determined whether applicants were qualified to obtain desired licenses.
- Answered public licensing questions and provided advice. Policies, procedures and regulations.
- Maintained records of applications made and licensing fees collected.
- Questioned applicants to obtain information.
- Updated operational records and licensing information.
- Explained steps needed to obtain licenses.
- Answered correspondence.
Secretary
Iowa Department Of Cultural Affairs
Des Moines, IA
10.2004 - 01.2007
- Transferred calls.
- Replied to incoming correspondence.
- Sent out mail with all needed information and attachments.
- Completed forms in accordance with company procedures.
- Managed calendar.
- Used computers for word processing and database management.
- Reviewed work done by others to check for correct spelling, grammar and formatting.
- Managed travel expense reimbursement.
- Processed expense reports.
- Prepared purchase orders.
- Logged incoming calls.
- Reserved meeting spaces.
Receptionist
Iowa Department Of Human Services
Des Moines, IA
05.2000 - 07.2002
- Operated telephone switchboard to answer calls, provide information, take messages and schedule appointments.
- Worked with invoices.
- Resolved complaints from clients, the public, visitors and customers.
- Maintained files.
- Transmitted information or documents to customers using computers, fax machines and mail.
- Maintained appointment calendars.
- Provided information about establishment such as company employees, office locations and services provided.
- Operated copiers, fax machines, printers and phones.
- Greeted vendors, customers, job applicants, staff and visitors.
- Signed in and directed visitors.
- Generated various office correspondences.
- Dealt with invoices and other reports.
Education
High School Diploma -
Des Moines Area Community College
Ankeny, IASkills
- Multicultural sensitivity
- Training facilitation
- Career development
- Employment law
- Labor market research
- Staffing operations
- Outreach
- Problem-solving
Timeline
Public Works Assistant
City of Des Moines, Iowa
03.2025 - Current
Career Coach
Des Moines Area Community College
08.2024 - Current
Employment Specialist
Molina Healthcare
02.2023 - 08.2024
Reintergration Specialist
United Way of Central Iowa
02.2019 - 02.2023
Workforce Advisor
Iowa Workforce Development
01.2009 - 02.2019
Processed teacher license for the State Of Iowa
Iowa Board Of Educational Examiners
02.2007 - 10.2009
Customer Service Specialist
Blood Center Of Iowa
05.2005 - 07.2010
Secretary
Iowa Department Of Cultural Affairs
10.2004 - 01.2007
Receptionist
Iowa Department Of Human Services
05.2000 - 07.2002
High School Diploma -
Des Moines Area Community College