Inger Hardaway
San Antonio,FL
Summary
Dedicated professional with a proven track record at Metropolitan, enhancing quality of life for clients through exceptional elderly care and time management. Leveraged problem-solving skills and compassionate approach to exceed employer expectations, achieving a significant increase in patient satisfaction. Expert in maintaining high cleanliness standards and efficient care delivery.
Overview
38
38
years of professional experience
Work History
Care Giver
Metropolitan
San Antonio, TX
06.2011 - 07.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Care Giver
Haven
San Antonio
06.2006 - 11.2011
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Patient Care Technician
State School
San Antonio, TX
03.2000 - 07.2006
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Cashier
HEB
San Antonio, TX
02.1986 - 08.1996
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Fox Tech
San Antonio, TX05.1982
Skills
Respectful and Compassionate
Time Management
Elderly Care
Problem-Solving
Timeline
Care Giver
Metropolitan
06.2011 - 07.2024
Care Giver
Haven
06.2006 - 11.2011
Patient Care Technician
State School
03.2000 - 07.2006
Cashier
HEB
02.1986 - 08.1996
High School Diploma -
Fox Tech