INGER D. BENNETT

• Quality check work orders and purchase orders, maintain billing and payment data, process payments
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed strong rapport with customers and created a positive impression of the business.
• Coordinated with the construction department to match purchase orders with received invoices for accurate payment processing.
• Matched purchase orders to invoices and logged invoices onto a spreadsheet.
• Participated in regular team meetings, sharing best practices and collaborating on process improvements.

Part-Time Associate

• Service Desk/Cashier
• Department Coach
• Greet customers, assist with helping find products for home DIY projects
• Return unwanted, damaged, unused merchandise
• Order products not found in store, calling customers when their orders are ready
• Check inventory weekly, assist with managing work flow of the service desk making sure all duties are performed
• Train new service desk associates
• Problem-solving issues with customers’ orders
• Work Priority Bins, regarding refunds, balance due, and returns.
• Consistently met or exceeded service level agreements and performance metrics, resulting in recognition as a top-performing Service Desk Associate.
• Provided exceptional customer service through active listening, empathy, and clear communication skills.
• Cross-trained and provided backup support for other departments as needed.