Inglin Guillen
Summary
Dynamic professional with a proven track record at Shoprite Store, excelling in customer service and problem resolution. Bilingual and reliable, I effectively managed high-stress situations while enhancing user experience. My commitment to safety and hygiene practices, combined with critical thinking skills, contributed to improved team performance and customer satisfaction. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kids Activities Team Member
Lazarus House Ministries
North Andover, MA
09.2025 - Current
- Facilitated engaging activities for children, enhancing social interaction and teamwork skills.
- Coordinated event logistics, ensuring smooth execution of daily programming.
- Developed age-appropriate lesson plans that promoted learning through play.
- Mentored junior team members in activity facilitation techniques and child engagement strategies.
Customer Service Representative
Shoprite Store
Freehold, NY
12.2022 - 05.2025
- Assisted customers by addressing inquiries and providing information about products and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to resolve customer issues efficiently and effectively.
- Utilized company software to track customer complaints and follow up on resolutions.
Order Picker
Shoprite Store
Freehold, NJ
12.2022 - 05.2025
- Accurately picked items based on order specifications, ensuring quality control standards were met.
- Implemented time-saving techniques to optimize order picking workflows, contributing to overall efficiency improvements.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Collaborated with team members to streamline warehouse processes and enhance productivity.
- Maintained organized inventory systems, reducing retrieval time and improving accuracy during order fulfillment.
- Utilized work technology to complete mobile orders, letting customers shop from home.
Education
Bachelor's Degree - Finance
Merrimack College
North Andover, MA09-2029
Skills
- Safety awareness
- Hygiene practices
- Physical fitness
- Parent communication
- Customer service
- Active listening
- Critical thinking
- Bilingual
- Problem resolution
- Reliability and punctuality
- Call management
- Appointment scheduling
Accomplishments
- Bronze in Boston NCAA Volleyball tournament
- Passed Biliteracy Test (Certified in Spanish)
- Have lost 60 pounds in weight
Certification
- Certified in the Seal of Biliteracy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Kids Activities Team Member
Lazarus House Ministries
09.2025 - Current
Customer Service Representative
Shoprite Store
12.2022 - 05.2025
Order Picker
Shoprite Store
12.2022 - 05.2025
Bachelor's Degree - Finance
Merrimack College