Ingram Canterbury
Flushing,NY
Summary
Accomplished Senior Scrum Master with a proven track record at Leading Hotels Of The World, enhancing team productivity by 50% through Agile methodologies and servant leadership. Expert in Scrum framework, Salesforce.com, and UIPath Robotic process Automation. I've driven successful change management initiatives and streamlined project delivery, ensuring stakeholder satisfaction and project excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Scrum Master, CRM & Integration
Leading Hotels Of The World
09.2022 - Current
- Championed change management initiatives, establishing intake processes to fast-track small changes and improve requirements.
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
- Successfully led multi-disciplinary teams towards achieving project milestones while adhering to established budgets and timelines.
- Enhanced team productivity by implementing Agile methodologies and improving Requirement to Production cycle time from 6-8 to 2-4 weeks for CRM and integration teams.
Senior Scrum Master, Insurance Analytics
Verisk Analytics Inc.
06.2019 - 09.2022
- Streamlined project delivery by conducting daily stand-ups, sprint planning, and review meetings for multiple product teams simultaneously.
- Built and maintained the Change Roadmap 12 months in advance and developed release strategies to deliver iterative value against targeted timelines.
- Managed and reported high level risks, issues, actions, decisions, statuses and expected completion dates to stakeholders/ leadership.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
Scrum Master, Robotic Process Automation
Prudential Financial
05.2018 - 04.2019
- Improved team efficiency by implementing Agile and Scrum methodologies for project management across Robotic Process Automation (RPA) initiatives.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
Managing Principal, Robotic Process Automation
Capco
03.2017 - 10.2017
- Identified market trends: Recognized the rising demand for Robotic Process Automation (RPA) and how it could help businesses streamline processes, reduce costs, and increase efficiency.
- Developed strategic plans: Formulated a roadmap that aligned with both the company’s long-term objectives and the evolving needs of clients.
- Ensured growth and sustainability: Crafted strategies to not only enter the RPA market but also to grow within it, ensuring the company stays competitive.
Project Manager, Data Analytics
AXA Equitable
03.2016 - 02.2017
- Enhanced data-driven decision making by implementing comprehensive analytics frameworks and methodologies.
- Spearheaded process improvements that resulted in streamlined workflows, reduced administrative overheads, and increased overall productivity for the team.
- Supported senior leadership in strategic planning efforts by providing data-driven insights on market trends, competitive analysis, and customer behavior patterns.
Education
High School Diploma -
Elmont Memorial High School
Elmont, NYNo Degree - Psychology
Hampton University
Hampton, VANo Degree - Media Arts
Long Island University
Brooklyn, NYSkills
- Servant leadership
- Agile coaching
- Product backlog management
- Scrum framework expertise
- UIPath Robotic Process Automation
- Salesforcecom
- Jira
- Confluence
Certification
- Professional ScrumMaster (PSM)
- ITIL Foundation Certificate in IT Service Management
- Prince2 Project Management Practitioner
- UIPath Citizen Developer
- Securities Institute Regulatory Paper
- Securities Institute Certificate in Securities
Timeline
Senior Scrum Master, CRM & Integration
Leading Hotels Of The World
09.2022 - Current
Senior Scrum Master, Insurance Analytics
Verisk Analytics Inc.
06.2019 - 09.2022
Scrum Master, Robotic Process Automation
Prudential Financial
05.2018 - 04.2019
Managing Principal, Robotic Process Automation
Capco
03.2017 - 10.2017
Project Manager, Data Analytics
AXA Equitable
03.2016 - 02.2017
High School Diploma -
Elmont Memorial High School
No Degree - Psychology
Hampton University
No Degree - Media Arts
Long Island University
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