Ingrid Bonilla
Orlando,Florida
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Billing and Collections Representative
Kissimmee Utility Authority
09.2024 - Current
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Improved billing accuracy by diligently reviewing and verifying invoice data.
- Streamlined the billing process, reducing errors and increasing overall productivity.
Customer Service Representative II
Kissimmee Utility Authority
05.2008 - 09.2024
- Handle a high call volume answering questions or addressing any concerns for customers.
- Resolve customer complaints and issues in a timely and professional manner.
- Respond to utility account inquiries by phone and online chat messages.
- Handles deposits and payments and setup for utility accounts
- Strictly adheres to sensitive customer information
Assistant Branch Manager
Chicopee Savings Bank
10.2004 - 05.2008
- Managed employees, onboarded and trained new employees, assigned workload and scheduling
- Assisted the branch manager in the daily operations of the branch
- Met branch performance standards, including compliance with policies and procedures
- Ensured teller drawers were balanced and vaults were secure
- Managed and assisted with preparation and accuracy of all branch reports
Customer Service Rep/Safe Deposit Coordinator
Chicopee Savings Bank
09.2002 - 10.2004
- Assisted customers in opening deposit accounts and ensuring customer satisfaction
- Upsold supplemental bank products to customers and maintained knowledge of latest bank product lines and services
- Performed Notary services to bank customers
- Managed daily operations and opening and closing procedures
Education
Associate of Arts - Business Administration
University of Phoenix
Online01.2010
Skills
- Ability to manage work in multiple systems
- Proficient in MS Office Suite
- Ability to problem solve
- Experience with managing high call volume
- Strong Communication Skills
- Ability to take direction
- Excellent Customer Service
- Experience with Excel reports
- Professionalism and ethic
- Call center experience
- Problem-solving
Timeline
Billing and Collections Representative
Kissimmee Utility Authority
09.2024 - Current
Customer Service Representative II
Kissimmee Utility Authority
05.2008 - 09.2024
Assistant Branch Manager
Chicopee Savings Bank
10.2004 - 05.2008
Customer Service Rep/Safe Deposit Coordinator
Chicopee Savings Bank
09.2002 - 10.2004
Associate of Arts - Business Administration
University of Phoenix
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