INGRID CASTELLANOS
Romeoville,IL
Summary
Customer-focused, bilingual professional with hands-on experience in fast-paced service and transaction-based work. Handles POS payments, cash balancing, customer questions, and issue resolution with accuracy and a calm, professional approach. Supports smooth operations by training new employees, communicating clearly, and maintaining an organized work environment.
Overview
2
2
years of professional experience
Work History
Pizzeria Team Member
Fat Ricky's
Romeoville
09.2024 - Current
- Assist customers with questions, take phone orders, and communicate order details accurately.
- Greeted customers warmly and resolved concerns using problem-solving skills, ensuring high customer satisfaction.
- Delivered friendly, professional customer service in fast-paced environment, enhancing overall customer experience.
- Process customer payments using a point-of-sale (POS) system and handle cash & card transactions responsibly.
- Balanced cash register before and after shifts, maintaining accuracy in financial records. before and after every shift to ensure all transactions were balanced at the end of the day.
- Prepare food, restock supplies, and maintain a clean organized work environment.
- Collaborated with coworkers to complete tasks efficiently during busy shifts, enhancing overall team productivity.
- Trained new employees on company policies and workplace procedures.
Education
Associates - Biology
Joliet Junior College
Romeoville, IL10-2026
High school diploma -
Romeoville High School
Romeoville, IL05-2026
Skills
- Cash handling
- POS systems
- Customer engagement
- Employee training
- Fast-paced multitasking
- Time management
- Detail orientation
- Team collaboration
- Conflict resolution
- Verbal communication
- Dependability and Punctuality
- Bilingual support
LANGUAGES
English- Fluent, Spanish- Fluent
References
Restaurant Manager: Jazilyn Granger +1 (815) 715-6995
Banquet Supervisor: Sunney Peyton +1 (630) 506-3109
Restaurant Supervisor: Angela Castellanos +1 (708) 770 8133
Co-worker: Gia Librizzi +1 (331) 262-5047
Co-worker: Jailyn Heintz +1 (815) 280-9739
Timeline
Pizzeria Team Member
Fat Ricky's
09.2024 - Current
Associates - Biology
Joliet Junior College
High school diploma -
Romeoville High School