Hi, I’m
Ingrid De Jesús
Louisville,KY
Summary
Dynamic and results-driven professional with extensive experience at Mckesson and Nike Factory Store. Proven expertise in quality assurance and efficient multitasking, leading teams to enhance productivity and customer satisfaction. Recognized for exceptional communication skills and a commitment to maintaining safety and operational excellence in fast-paced environments.
Overview
24
years of professional experience
Work History
Mckesson
Packer Operator
06.2024 - 03.2025
Job overview
- Maintained a clean and safe work environment by adhering to company safety protocols and regulations.
- Enhanced product quality by closely monitoring packing procedures and addressing any issues promptly.
- Managed multiple tasks simultaneously while maintaining accuracy during high-volume periods.
- Ensured timely completion of orders by prioritizing tasks and effectively managing workload.
- Assisted in training new staff members on proper packing techniques and machinery usage, ensuring consistent results across the team.
- Contributed to team success with proactive communication and collaboration with colleagues, supervisors, and management.
Multipack Solutions
Machine Operator
05.2018 - 07.2022
Job overview
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Dr.Hernandez
Administrative Assistant
05.2013 - 03.2018
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Nike Factory Store
Team Leader
05.2001 - 02.2013
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Interamericana UniversitySan Juan Puerto Rico
Bachelor from Management
06.1996
Skills
- Product inspection
- Order picking
- Efficient multitasking
- Machine operation
- Packaging techniques
- Warehouse safety
- Quality assurance
- Quality inspection
- Quality control
- Multitasking
- Excellent communication
- Interpersonal skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Packer Operator
Mckesson
06.2024 - 03.2025
Machine Operator
Multipack Solutions
05.2018 - 07.2022
Administrative Assistant
Dr.Hernandez
05.2013 - 03.2018
Team Leader
Nike Factory Store
05.2001 - 02.2013
Interamericana University
Bachelor from Management
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