Desired Job Title
Customer Service ManagerCatering ManagerKitchen ManagerMarketing CoordinatorTraining ManagerLocation Preference
On-SiteRemoteLocation: Rancho Cucamonga, CA, US
Open to relocation: Yes
Ingrid Delva
Rancho Cucamonga,CA
Work Preference
Summary
Dynamic marketing professional with a proven track record at Red Robin Gourmet Burgers and Brews, excelling in customer service and strategic marketing initiatives. Recognized for enhancing team performance through effective training and innovative problem-solving, driving significant increases in brand visibility and customer engagement. Adaptable and detail-oriented, committed to operational excellence.
Overview
20
20
years of professional experience
Work History
Restaurant Marketing Lead
Red Robin Gourmet Burgers and Brews
Rancho Cucamonga, CA
2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Established and defined the lead marketing representative position at Red Robin in 2025, creating a foundational role for strategic marketing initiatives.
- Developed strategies to operate marketing booths at city events, aimed at attracting new and returning customers.
- Developed innovative marketing strategies each period to enhance restaurant visibility leading to a 5.8% increase in foot traffic year over year.
- Facilitated training sessions for team members, to enhance marketing efforts targeting loyal guests for catering and fundraising events.
- Provided strategic guidance and actionable insights to new and emerging leads across various markets.
- Conducted virtual meetings to enhance collaboration and promote growth of catering and fundraising efforts for 14 locations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Engaged with local residents to enhance visibility and accessibility of Red Robin Rancho Cucamonga as a community support hub.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Associate Manager
Red Robin Gourmet Burgers and Brews
Rancho Cucamonga, CA
2021 - Current
- Led team in daily operations, ensuring adherence to quality and service standards.
- Trained staff on menu offerings, enhancing customer engagement and satisfaction.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Implemented promotional campaigns, increasing brand awareness and sales growth.
- Monitored financial performance metrics, identifying areas for cost reduction and efficiency gains.
- Fostered a positive work environment through team-building activities and recognition programs.
- Collaborated with management to develop strategic initiatives for operational excellence and customer experience improvement by gathering direct feedback from guests and through research.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with corporate objectives.
- Remedied issues and conflicts among workers using negotiation and active listening, while keeping management team informed to ensure frequent monitoring.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness, both on shift and through discussions in management meetings.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Mentored and supported 65+ employees to create strong workplace culture, this includes our new supervisors to the management team.
- Mentored junior team members, contributing to their professional growth and skill development.
- Oversaw training and onboarding process for all newly hired employees within front of house and heart of house departments.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation. Team responded highly to shout-outs, priority shifts, and gift cards as rewards
- Improved staffing during busy periods by creating employee schedules for heart of house and monitoring call-outs for whole house.
Head Learning Coach
Red Robin Gourmet Burgers and Brews
Rancho Cucamonga, CA
2021 - 2024
- Facilitated monthly training sessions to enhance team knowledge of menu items and service standards.
- Developed engaging learning materials to support staff development initiatives and operational excellence.
- Collaborated with management to identify skill gaps and implement targeted coaching strategies.
- Streamlined onboarding processes, improving new hire acclimation and retention rates. Attained 100% training completion each period.
- Monitored performance metrics to assess training effectiveness and drive continuous improvement efforts.
- Mentored team members on best practices for customer service, fostering a positive dining experience.
- Conducted regular feedback sessions, promoting open communication and professional growth among staff.
- Implemented innovative training techniques that enhanced employee engagement and learning retention.
- Supported struggling learners with targeted instruction, resulting in increased hospitality achievement.
- Helped in-training team members prepare for certification days by providing guidance, motivation, and encouragement.
- Planned lessons for allotted time to strengthen weak subjects and build top quality hospitality skills.
- Enabled underachieving team members to reach target attainment levels by providing individualized coaching and activities.
- Boosted team member's confidence and motivation through continuous positive reinforcement and constructive feedback.
- Coordinated training partnerships among team members, implementing frequent evaluations and scenario-based quizzes to enhance learning outcomes and reinforce positive trainer performance.
Education
Associate of Science - Food And Beverage Management
Chaffey College
Rancho Cucamonga, CA05-2021
Associate of Arts - Hospitalty Administration
Le Cordon Bleu School of Culinary Arts
Pasadena, CA04-2012
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Excellent communication
Critical thinking
Computer skills
Calm under pressure
Active listening
Enthusiastic
Sense of urgency
Accomplishments
Received Head learning coach of the quarter for my region 5 times consecutive, followed by Head learning coach of the year for entire company's West Coast.
Was presented with leading a contest with five stores from my region on my team against six stores from same region on opposing team to boost catering sales. Not only did my location's catering sales improve by 53%, but my team won due to the tips and tricks I shared with them to boost their sales as well.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Marketing Lead
Red Robin Gourmet Burgers and Brews
2024 - Current
Associate Manager
Red Robin Gourmet Burgers and Brews
2021 - Current
Head Learning Coach
Red Robin Gourmet Burgers and Brews
2021 - 2024
Associate of Science - Food And Beverage Management
Chaffey College
Associate of Arts - Hospitalty Administration
Le Cordon Bleu School of Culinary Arts